Sales Relationship Lead

Workwear Group; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexi-Work

Job summary

Workwear Group in Port Melbourne is seeking a Sales Relationship Lead who will lead a team of eight, partnering with Account Managers and customers to deliver consistent service and outcomes.

The role uses customer insights, data and commercial thinking to identify growth and margin opportunities, while driving productivity by simplifying processes and moving manual activities toward digital, automated and self-service solutions.

Qualifications

• Strong work ethic and are committed to showing up for a team
• Openness to receive coaching and embrace self reflection and self growth
• Accountability for your actions, and emotions, and actively venture beyond your comfort zone
• Embrace innovation, take calculated risks, and inspire others to think outside the box
• Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
• Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

Responsibilities

• Leading and developing the Sales Coordinator and Sales Relationship team, setting clear priorities and building team capability
• Strengthening relationships and ways of working between the team, Account Managers and customers
• Using customer insights, structured call cycles and product knowledge to identify growth and retention opportunities
• Analysing data and reporting to provide meaningful insights that support the Sales team
• Identifying and implementing process improvements that increase productivity and improve the customer experience
• Reducing manual intervention by supporting the introduction of automation, digital tools and self-service solutions
• Monitoring customer engagement, team performance, CRM compliance and commercial outcomes
• Ensuring customer enquiries and escalations are managed through the appropriate channels and followed through to resolution
• Collaborating with Sales, Planning, Customer Service and other key stakeholders to deliver sustainable improvements
• Supporting the health, safety and wellbeing of the team

Job description

• Join Workwear Group, part of Wesfarmers, an ASX Top 20 company
• Flexi-Work, split your time between home and the office
• Drive continuous improvement, automation and data-led decision-making

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

Based in Port Melbourne and reporting to the Group Manager, Customer Service and Support, the Sales Relationship Lead provides leadership and continuous improvement support to our Sales Coordinators and Sales Relationship Coordinator.

You will lead a team of eight, strengthening the way the team partners with Account Managers and customers to deliver consistent service and successful customer outcomes.

This role will use customer insights, data and commercial thinking to identify opportunities for growth, retention and margin improvement. You will also play an important role in improving productivity by simplifying processes and transitioning manual activities toward digital, automated and self-service solutions.

What you’ll be doing

• Leading and developing the Sales Coordinator and Sales Relationship team, setting clear priorities and building team capability
• Strengthening relationships and ways of working between the team, Account Managers and customers
• Using customer insights, structured call cycles and product knowledge to identify growth and retention opportunities
• Analysing data and reporting to provide meaningful insights that support the Sales team
• Identifying and implementing process improvements that increase productivity and improve the customer experience
• Reducing manual intervention by supporting the introduction of automation, digital tools and self-service solutions
• Monitoring customer engagement, team performance, CRM compliance and commercial outcomes
• Ensuring customer enquiries and escalations are managed through the appropriate channels and followed through to resolution
• Collaborating with Sales, Planning, Customer Service and other key stakeholders to deliver sustainable improvements
• Supporting the health, safety and wellbeing of the team

Who we’re looking for

At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:

• Strong work ethic and are committed to showing up for a team
• Openness to receive coaching and embrace self reflection and self growth
• Accountability for your actions, and emotions, and actively venture beyond your comfort zone
• Embrace innovation, take calculated risks, and inspire others to think outside the box
• Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
• Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

What we’re looking for

You will be an experienced people leader who can think strategically while remaining close to the operational detail