Sales Relationship Lead

Workwear Group; City of Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working with WFH days

Brand discounts (Hard Yakka, KingGee,N

NNT

Job summary

Workwear Group, Port Melbourne, is seeking a Sales Relationship Lead to guide a team of eight Sales Coordinators and Relationship Coordinators. You’ll partner with Account Managers to deliver consistent service, using data insights to drive growth, retention, and margin improvements.

You will spearhead automation and digital tools to streamline processes, reduce manual work, and improve productivity while supporting health, safety and wellbeing of the team.

Qualifications

• Experience leading and developing a team.
• Ability to translate data into commercial insights.
• Proven track record in improving processes and reducing manual work.

Responsibilities

• Lead and develop the Sales Coordinator and Sales Relationship team.
• Strengthen relationships between the team, Account Managers and customers.
• Identify growth, retention and margin opportunities from customer insights.

Skills

Team leadership

Data-driven decisions

Process improvement

Customer focus

Strategic thinking

Tools

Power BI

Job description

• Join Workwear Group, part of Wesfarmers, an ASX Top 20 company
• Flexi-Work, split your time between home and the office
• Drive continuous improvement, automation and data-led decision-making

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About The Role

Based in Port Melbourne and reporting to the Group Manager, Customer Service and Support, the Sales Relationship Lead provides leadership and continuous improvement support to our Sales Coordinators and Sales Relationship Coordinator.

You will lead a team of eight, strengthening the way the team partners with Account Managers and customers to deliver consistent service and successful customer outcomes.

This role will use customer insights, data and commercial thinking to identify opportunities for growth, retention and margin improvement. You will also play an important role in improving productivity by simplifying processes and transitioning manual activities toward digital, automated and self-service solutions.

What You’ll Be Doing

• Leading and developing the Sales Coordinator and Sales Relationship team, setting clear priorities and building team capability
• Strengthening relationships and ways of working between the team, Account Managers and customers
• Using customer insights, structured call cycles and product knowledge to identify growth and retention opportunities
• Analysing data and reporting to provide meaningful insights that support the Sales team
• Identifying and implementing process improvements that increase productivity and improve the customer experience
• Reducing manual intervention by supporting the introduction of automation, digital tools and self-service solutions
• Monitoring customer engagement, team performance, CRM compliance and commercial outcomes
• Ensuring customer enquiries and escalations are managed through the appropriate channels and followed through to resolution
• Collaborating with Sales, Planning, Customer Service and other key stakeholders to deliver sustainable improvements
• Supporting the health, safety and wellbeing of the team

Who We’re Looking For

• At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:
• Strong work ethic and are committed to showing up for a team
• Openness to receive coaching and embrace self reflection and self growth
• Accountability for your actions, and emotions, and actively venture beyond your comfort zone
• Embrace innovation, take calculated risks, and inspire others to think outside the box
• Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
• Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

What We’re Looking For

You will be an experienced people leader who can think strategically while remaining close to the operational detail.

You will be comfortable leading a developing team, providing clear direction and creating an environment where people can build their confidence and capability. You will also be able to work collaboratively with stakeholders, constructively challenge ideas and elevate issues when required.

You Will Bring

• Demonstrated experience leading and developing a team
• Strong strategic thinking and continuous improvement capability
• Experience identifying opportunities to simplify processes and reduce manual activities
• Strong data and analytical skills, with the ability to turn reporting into practical commercial insights
• Experience partnering with Sales, Customer Service, Account Management or similar customer-focused teams
• Strong communication skills and the confidence to influence, challenge and collaborate with stakeholders
• A customer-focused and commercially minded approach
• The ability to balance strategic priorities with operational detail
• Strong organisational skills and the ability to manage competing priorities

Experience in apparel, inventory-based, customer service or sales-support environments would be highly regarded. Experience with AI-enabled automation, Power BI or dashboard creation would also be advantageous.

What We Offer

• The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
• Flexible working environment, allowing for work from home day/s each week.
• A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
• A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
• Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
• We Learn, a dedicated hub for all things learning and development.

We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.

You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers

Workwear Group is a recognised Veteran Employment Supporter we encourage you to advise us of any prior service through the recruitment process. We value the unique capabilities, leadership and lived experience veterans bring to our workforce, and we are committed to creating an environment where their skills can thrive.

Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted. We are not seeking support for this recruitment, our inhouse recruitment have got it! Thanks