Sales Relationship Lead, Growth & Automation

Workwear Group; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexi-Work

Job summary

Workwear Group in Port Melbourne is seeking a Sales Relationship Lead who will lead a team of eight, partnering with Account Managers and customers to deliver consistent service and outcomes.

The role uses customer insights, data and commercial thinking to identify growth and margin opportunities, while driving productivity by simplifying processes and moving manual activities toward digital, automated and self-service solutions.

Qualifications

• Strong work ethic and are committed to showing up for a team
• Openness to receive coaching and embrace self reflection and self growth
• Accountability for your actions, and emotions, and actively venture beyond your comfort zone
• Embrace innovation, take calculated risks, and inspire others to think outside the box
• Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
• Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

Responsibilities

• Leading and developing the Sales Coordinator and Sales Relationship team, setting clear priorities and building team capability
• Strengthening relationships and ways of working between the team, Account Managers and customers
• Using customer insights, structured call cycles and product knowledge to identify growth and retention opportunities
• Analysing data and reporting to provide meaningful insights that support the Sales team
• Identifying and implementing process improvements that increase productivity and improve the customer experience
• Reducing manual intervention by supporting the introduction of automation, digital tools and self-service solutions
• Monitoring customer engagement, team performance, CRM compliance and commercial outcomes
• Ensuring customer enquiries and escalations are managed through the appropriate channels and followed through to resolution
• Collaborating with Sales, Planning, Customer Service and other key stakeholders to deliver sustainable improvements
• Supporting the health, safety and wellbeing of the team

Job description

Workwear Group in Port Melbourne is seeking a Sales Relationship Lead who will lead a team of eight, partnering with Account Managers and customers to deliver consistent service and outcomes.

The role uses customer insights, data and commercial thinking to identify growth and margin opportunities, while driving productivity by simplifying processes and moving manual activities toward digital, automated and self-service solutions.