Account Manager

Wesfarmers Industrial & Safety; Brisbane; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Flexible work environment

Work from home days

Discount on brands

Wellbeing program

Job summary

Workwear Group in Brisbane is seeking an Account Manager to manage healthcare client portfolios, drive revenue, gross margin and organic growth through tailored sales plans and strong client relationships.

You will lead contract retention, pricing reviews, onboarding, and cross-functional collaboration to deliver outcomes. The role offers a flexible hybrid work arrangement and a competitive salary package with benefits.

Qualifications

• Sales and account growth experience.
• Proven ability to achieve targets via sales growth strategies.
• Business to business sales and service experience.
• Ability to function in a complex matrix organisation.
• Excellent customer service and change management.
• Strong commercial acumen and communication skills.
• Self-motivated with strong time management.

Responsibilities

• Build and implement a sales plan based on your customer base.
• Convert leads into wins and drive organic growth.
• Manage uniform programs and contract retention with legal/support teams.
• Lead price reviews and onboarding activities for new clients.
• Maintain contracts, risks, and service commitments.
• Collaborate cross-functionally to deliver solutions and outcomes.

Skills

Sales growth

Account management

Target achievement

B2B sales

Complex matrix

Customer service

Time management

Tools

Excel

MS Office

Microsoft Teams

Job description

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

An excellent career opportunity has become available for an Account Manager to join our business managing a portfolio of Healthcare clients, based in Eagle farm Brisbane. You will be responsible for achieving budget revenue, gross margin and organic growth through the development and implementation of sales plans by account. Additionally, you will maintain effective client relationships and retain client contract by using effective sales strategy and sales excellence.

What you’ll be doing

Sales Performance & Growth

• Build and implement a sales plan based on your customer base
• Convert leads into wins and develop strategies for organic growth
• Implement and manage uniform programs for clients
• Strategic plans for contract retention, working alongside the legal team, Sales Manager as required
• Maintain a strong understanding of customer contracts, ensuring contractual obligations are met, risks are managed, and service commitments are delivered.
• Lead annual and extraordinary price reviews.
• On-board customers for successful first order, including credit application / account setup, embroidery setup, e-Commerce setup, marketing collateral, initial order, etc.
• Identify commercial opportunities to improve account profitability and retention.
• Collaborate cross-functionally to deliver customer solutions and contractual outcomes.

Customer Service & Experience

• Build trusted customer relationships through proactive engagement, responsive service and collaborative problem-solving to support long-term account retention and growth.

Reporting

• Oversee preparation and analysis of weekly / monthly reporting (internal / external) - e.g. Latest Sales Estimates, Customer reports including DIFOT & Backorders, etc.
• Monitor KPI’s and implement strategies for improvement
• Highlight & rectify any areas of contract non-compliance

Sales Planning & Product Range Efficiency

• Manage customer stock liability and inventory risk.
• Support forecasting, stock optimisation and obsolete stock reduction initiatives to improve profitability and service outcomes.
• Manage range life-cycles with clients
• Support forecasting, stock optimisation and obsolete stock reduction initiatives to improve profitability and service outcomes.
• Liaise with the business to prepare annual budget by client (revenue & margin)

What we’re looking for

In addition to your strong sense of customer centricity, drive for results and ability to form meaningful relationships, ideally you will demonstrate:

• Sales and account growth experience
• Proven ability to achieve targets via developing and implementing sales growth strategies
• Business to business sales and service, including demonstrated application of the sales process (prospecting, pipeline management, negotiation/closing and ongoing service)
• Ability to function in a complex matrix organisation
• Excellent customer service skills & change management
• Strong commercial acumen, communication skills, including oral and written
• Proficient computer skills in different IT applications including Excel, MS Office and Microsoft Teams
• Self-motivated with strong time management

What we offer

• The chance to join a great team of like-minded people who are passionate about achieving our vision and the growth objectives of the company
• Flexible working environment, allowing for work from home day/s each week.
• A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, King Gee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
• A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
• Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
• We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of "I Belong" and are empowered to bring their whole selves to work.

You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers

Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted