Leading Hand

Workwear Group; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Brand discounts (Hard Yakka, KingGee,N

Thrive wellbeing program

Learning & development

Wesfarmers employee benefits

Job summary

Workwear Group in Melbourne is seeking a Leading Hand to drive the safe, efficient day-to-day warehouse operations, overseeing receiving, handling, storing and dispatching, ensuring orders are picked, packed, invoiced and delivered on time.

This hands-on leadership role combines frontline supervision with warehouse expertise and offers scope to influence productivity, accuracy and customer service while supporting a collaborative team.

Qualifications

• 5+ years' experience in warehouse/logistics or distribution.
• Experience in Leading Hand, Team Leader or similar supervisory role.
• Proven success managing operational KPIs (productivity, accuracy, safety, service).
• Strong communication, problem-solving and conflict-resolution skills.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Lead the picking team to achieve daily operational and customer service targets.
• Allocate daily workloads and resources for efficient warehouse operations.
• Operate RF scanning equipment and WMS to support order fulfilment.
• Maintain a safe, organised, high-volume warehouse environment.
• Investigate stock discrepancies and resolve operational issues promptly.
• Collaborate with replenishment, inventory and dispatch teams.

Skills

Team leadership

Warehouse operations

KPIs and performance

Safety compliance

Communication and coaching

Tools

RF scanning

WMS usage

Job description

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees.

Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

As a Leading Hand, you'll play a key role in driving the safe, efficient, and effective day-to-day operations of the warehouse. Leading from the front, you'll support the team with receiving, handling, storing, and dispatching goods, while ensuring orders are accurately picked, packed, invoiced, and delivered on time. This hands-on role combines operational leadership with warehouse expertise, offering the opportunity to make a real impact on productivity, customer service, and team performance..

What you’ll be doing

• Maintain a clean, organised, and efficient warehouse environment that supports high-volume order fulfilment.
• Champion safe work practices and compliance with Health, Safety and Wellbeing standards while supporting team productivity and performance.
• Lead, support, and motivate the picking team to achieve daily operational and customer service targets.
• Allocate daily workloads and resources to ensure efficient and productive warehouse operations.
• Monitor team performance and provide coaching to maintain high standards of accuracy and productivity.
• Ensure customer orders are picked, checked, and completed accurately and within required timeframes.
• Maintain a safe working environment by promoting and enforcing workplace health and safety procedures.
• Investigate and resolve stock discrepancies, damaged inventory, and operational issues in a timely manner.
• Work closely with replenishment, inventory, and dispatch teams to ensure smooth workflow across the distribution centre.
• Operate RF scanning equipment and warehouse management systems (WMS) to support efficient order fulfilment.
• Assist with the training and onboarding of new team members to ensure compliance with business processes and standards.
• Support continuous improvement initiatives to enhance productivity, accuracy, and overall warehouse performance.
• Contribute to the achievement of key performance indicators (KPIs), service levels, and dispatch deadlines.

Who we’re looking for

At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:

• Strong work ethic and are committed to showing up for a team
• Openness to receive coaching and embrace self reflection and self growth
• Accountability for your actions, and emotions, and actively venture beyond your comfort zone
• Embrace innovation, take calculated risks, and inspire others to think outside the box
• Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
• Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

What we’re looking for

• Minimum 5+ years' experience in a warehouse, logistics, or distribution environment, with strong exposure to outbound operations and order fulfilment.
• Proven experience in a Leading Hand, Team Leader, or similar supervisory role, with the ability to motivate, coach, and develop warehouse team members.
• Demonstrated success managing operational KPIs, including productivity, order accuracy, safety, and service performance.
• Strong communication, problem-solving, and conflict-resolution skills, with the ability to build accountability and maintain high team engagement.
• Capability to thrive in a fast-paced, high-volume environment, with exceptional attention to detail and commitment to quality, safety, and continuous improvement.

What we offer

• The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
• Flexible working environment, allowing for work from home day/s each week.
• A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
• A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
• Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
• We Learn, a dedicated hub for all things learning and development.

We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.

You can follow us on LinkedIn or see our company careers page for more opportunities https://www.workweargroup.com.au/careers

Workwear Group is a recognised Veteran Employment Supporter we encourage you to advise us of any prior service through the recruitment process. We value the unique capabilities, leadership and lived experience veterans bring to our workforce, and we are committed to creating an environment where their skills can thrive.

Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted. We are not seeking support for this recruitment, our inhouse recruitment have got it! Thanks