Sales Manager - Full-time

The Fullerton Hotel Sydney; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Birthday leave

Staff meals

Dry cleaning for business attire

Employee discounts

Professional development

Job summary

The Fullerton Hotel Sydney is seeking a motivated Sales Manager to drive profitable revenue growth across key market segments, reporting to the Director of Sales. You will work with Revenue Management, Marketing, Events, Reservations and Operations to secure new opportunities and grow existing accounts.

Ideal candidates have strong experience in luxury hotel sales, exceptional client service, and a proven track record in achieving revenue targets.

Qualifications

• Minimum 2 years' hotel sales experience, ideally upscale/luxury.
• Proven success in business development and revenue generation.
• Strong communication, presentation and negotiation skills.
• Excellent relationship-building with a customer-focused approach.

Responsibilities

• Prospect, develop and secure new business opportunities across corporate, MICE, government, entertainment, leisure and consortia segments.
• Manage and grow a portfolio of accounts through strategic relationship management and regular business reviews.
• Negotiate corporate agreements and group contracts within approved guidelines.
• Achieve individual revenue, room night and market share targets.
• Conduct client meetings, presentations, and site inspections to generate new business.
• Maintain accurate sales forecasts, CRM records and reporting.
• Collaborate with departments to ensure seamless client experiences and maximise commercial outcomes.

Skills

Hotel sales

Account management

Relationship building

Negotiation

CRM

Tools

Delphi

Opera

Cvent

Lanyon

Job description

The Fullerton Hotel Sydney – Sydney CBD NSW

The Fullerton Hotels and Resorts is a leading luxury hotel group with two award-winning properties in Singapore and one in Hong Kong, aside from our brilliant Sydney property.

The Fullerton Hotel Sydney is a deluxe hotel set in the heart of Sydney's fashion and finance district. Part of the redevelopment of Sydney's historic General Post Office on Martin Place, The Fullerton Hotel Sydney is situated in the most prestigious address in Sydney, with anything and everything you may need at your doorstep.

Uniquely combining Sydney's original General Post Office building with a modern 31-storey tower, the hotel has 416 rooms and suites. The hotel offers impressive event and banquet facilities featuring a flexible and sophisticated pillar free hotel ballroom as well as our heritage ballroom and eight smaller function spaces.

About The Role:

Are you a driven sales professional with a passion for luxury hospitality and building strong client relationships? The Fullerton Hotel Sydney is seeking a motivated and commercially focused Sales Manager to join our Sales & Marketing team.

In this role, you will be reporting into the Director of Sales and responsible for driving profitable revenue growth across key market segments through proactive business development, strategic account management, and exceptional client service. You will work closely with Revenue Management, Marketing, Events, Reservations and Operations to secure new business opportunities, grow existing accounts, and contribute to the hotel's overall commercial success.

Key Responsibilities:

Prospect, develop and secure new business opportunities across corporate, MICE, government, entertainment, leisure and consortia segments.

Manage and grow a portfolio of assigned accounts through strategic relationship management and regular business reviews.

Negotiate corporate agreements, preferred partnerships and group contracts within approved guidelines.

Achieve individual revenue, room night and market share targets.

Conduct client meetings, presentations, networking activities and site inspections to generate new business.

Monitor market trends, competitor activity and customer insights to identify opportunities and mitigate risks.

Maintain accurate sales forecasts, CRM records and business opportunity reporting.

Collaborate across departments to ensure seamless client experiences and maximise commercial outcomes.

About You:

You are an energetic and results-oriented hospitality sales professional who thrives on building relationships and achieving commercial targets.

You will have:

Minimum 2 years' hotel sales experience, ideally within an upscale or luxury hotel environment.

Proven success in business development, account management and revenue generation.

Strong communication, presentation and negotiation skills.

Excellent relationship-building abilities and a customer-focused approach.

Strong commercial acumen and the ability to identify revenue opportunities.

Experience using hotel sales systems such as Delphi, Opera, Cvent or Lanyon will be highly regarded.

Valid Full-time Australian work rights and ability to work from office Mon-Fri

Why Join Us?

Work within one of Sydney's most iconic luxury hotels

Generous discounts on accommodation and dining across Fullerton Hotels globally

Paid Birthday Leave to celebrate your special day

Complimentary daily staff meals

Complimentary dry cleaning for your business attire

Reward and recognition programs that celebrate success

Professional development and career advancement opportunities

A supportive, fast-paced and high-performing team environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.