Sales Manager

Accor; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Free hotel stays

Staff discounts

ALL Heartists program

Development opportunities

Global brand

Job summary

25hours Hotel The Olympia in Sydney's Paddington is seeking a dynamic Sales Manager to lead hotel, F&B, and event sales, building partnerships with agencies and clients across Sydney and beyond. You will drive rooms, groups, meetings and MICE, while collaborating with Revenue and Commercial Directors to maximise profitability.

The role requires proven hotel or lifestyle sales experience, strong network-building, and the ability to develop strategic account plans.

Qualifications

• Proven hotel, hospitality, travel or lifestyle sales experience.
• Strong proactive business development capability.
• Ability to build relationships with agencies, corporations and leisure clients.
• Understanding of MICE, entertainment, and agency distribution.
• Strong negotiation, presentation and account-planning skills.
• Experience with hotel sales systems (Opera, Delphi) is advantageous.

Responsibilities

• Lead proactive sales activity across the hotel, creating demand for rooms, groups, meetings and F&B.
• Own designated market segments with an established account list.
• Develop business across corporate, MICE, entertainment, wholesale and leisure segments.
• Create and maintain strategic account plans with contacts, activity, next steps and total account value.
• Prospect new accounts, including competitors and high-value SMEs.
• Lead RFP/RFI and partner opportunities with Commercial Director and Revenue team.
• Build relationships with travel managers, tour managers, promoters, producers, PCOs, TMCs, wholesalers and other decision makers.
• Collaborate with Revenue to ensure pricing and activity align with hotel performance.
• Sell the whole hotel to maximise total customer value across offerings.

Skills

Hotel sales

Business development

Account management

Negotiation

Relationship building

MICE sales

Account planning

Sales presentations

CRM

Tools

Opera

Delphi

Job description

Introducing 25hours Hotel The Olympia, located in the vibrant Sydney suburb of Paddington. Housed within the iconic West Olympia Theatre, the hotel features 109 rooms and a collection of distinctive dining venues, including The Palomar restaurant, Jacob the Angel café, and Monica, the rooftop bar. Since opening, 25hours Hotel The Olympia has become a dynamic addition to Sydney's hospitality scene, bringing together a vibrant and diverse team to create memorable guest experiences.

Job Description

At 25hours, we don't just provide a stay, we create an experience. As ourSales Manager, you'll be at the front line of that mission, playing a key role ingenerating business, building partnerships, and turning leads into long-term relationships. Working closely with the Commercial Director and Revenue team, you'll champion everything that makes 25hours different. From our vibrant hotel spaces to our buzzing restaurants and cultural programming, making sure we'retop-of-mind for clients, agencies, and collaboratorsacross Sydney and beyond.

This is your daily contribution to make 25hours The Olympia the most talked-about destination ...

Lead proactive sales activity across the hotel, creating demand for rooms, groups, meetings, events and F&B;

Own agreed market segments either in full or through an established account list;

Proactively develop business across designated segments including but not limited to corporate negotiated, MICE, entertainment, wholesale, leisure, luxury consortia and strategic agency relationships;

Develop and maintain strategic account plans covering production, opportunity, key contacts, activity, next steps and total account value;

Prospect and acquire new accounts, including competitor accounts, high-value SMEs, dormant accounts and new market opportunities;

Lead key RFP/RFI, preferred partner and consortia opportunities in conjunction with the Commercial Director and Revenue team;

Build relationships with travel managers, tour managers, promoters, producers, PCOs, TMCs, wholesalers, luxury advisors and other decision makers relevant to the hotel;

Generate proactive MICE, group and entertainment opportunities that combine accommodation, event space and F&B where relevant;

Plan and execute client appointments, sales calls, famils, site inspections, agency visits, trade events, networking and client entertaining;

Work closely with Revenue teams to ensure account pricing, offers and need-period activity are commercially appropriate and support total hotel performance;

Sell the whole hotel and maximise total customer value across rooms, F&B, meetings, events and ancillary spend.

Maintain accurate account, activity and opportunity records within the hotel's sales systems and ensure relevant account information is current;

Provide a weekly sales activity report covering client engagement, prospecting, sales calls, account plan progress, new opportunities, account production, key follow-up actions and upcoming activity.

Qualifications

We are looking for you – with personality and that certain something …

Proven hotel, hospitality, travel or lifestyle sales experience with strong proactive business development capability;

Commercially curious and comfortable selling across multiple segments rather than working within a single corporate portfolio;

Strong network-building and relationship-management skills with the confidence to represent a lifestyle hotel in market;

Understanding of MICE, entertainment, leisure, wholesale, luxury and agency distribution is highly regarded;

Strong negotiation, presentation and account-planning skills;

Able to connect rooms, F&B, events and partnerships into a total hotel sales proposition;

Highly organized, self-directed and accountable for measurable market activity and production;

Confident working with sales, revenue, reservations, marketing teams;

Experience with Opera, Delphi or comparable hotel sales systems is advantageous.

Additional Information

WHAT'S IN IT FOR YOU

• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand;
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee;
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;
• The chance to challenge the norm and work in an environment that is both creative and rewarding;
• Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;
• A competitive package and plenty of opportunity for development.