Sales Manager

Caption by Hyatt; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Autonomy

Flexible schedule

Career growth

Staff discounts

Health insurance discounts

Paid time off

Employee Assistance Program

Job summary

Caption by Hyatt Central Sydney is seeking a Sales Manager to lead new business development and manage a portfolio of core accounts across corporate travel, leisure inbound, and groups. You will collaborate with marketing, revenue and operations to create opportunities and deliver strong commercial results.

The role offers autonomy in shaping the account base, with Hyatt’s network behind you and a focus on client-first relationships in a vibrant, newly opened property.

Qualifications

• Minimum two years’ experience in hotel sales, business development or account management.
• Proactive, client-focused approach to building relationships.
• Strong communication, negotiation and presentation skills.

Responsibilities

• Drive new business through outbound sales activity and proactive networking.
• Manage and grow key accounts with consistent engagement and retention.
• Collaborate on sales strategy and support tactical promotions.
• Represent the hotel at trade shows, client events and sales missions.
• Work with Revenue and Marketing to optimise performance and demand.

Skills

Relationship building

Outbound sales

Negotiation

Communication

Presentation

Tools

CRM system

Envision

PACER

Job description

Organization- Caption by Hyatt Central Sydney

Summary

A rare opportunity to join a hotel where commercial performance, creativity and culture come together. Caption by Hyatt Central Sydney opened on 13 October 2025 as Australia’s first Caption by Hyatt, centred around its core pillars of People and Place. The hotel features 174 design-forward rooms and Talk Shop at the heart of Caption—our all-day lounge, social space and eatery.

We are looking for a Sales Manager who is ready to build relationships, drive new business and help shape the continued success of the hotel. This is a flexible role within a supportive, close-knit team environment, where you’ll work closely with Marketing, Operations, Revenue, Food & Beverage and other hotel departments to create opportunities and deliver strong commercial results.

Sales Manager | Fulltime | Caption by Hyatt Central Sydney

About Caption By Hyatt Sydney

Caption by Hyatt is not some basic hotel. Designed to be truly of the community—not just in it—the people make the place here. Our place is yours for the making, where you can do—and be—you.

Opened on 13 October 2025, Caption by Hyatt Central Sydney is Australia’s first Caption by Hyatt. The hotel features 174 colourful, fun and eco-friendly guest rooms, along with Talk Shop, our all-day lounge, social space and eatery.

Expect authentic experiences in an environment where everyone feels at home.

At Hyatt, we care for people so they can be their best. This purpose guides everything we do—from how we connect with guests to how we work together as a team. It’s what drives our culture of care, creativity and belonging.

The Opportunity

As Sales Manager, you’ll take the lead in developing and managing a portfolio of key accounts across our core segments: corporate travel, leisure inbound and wholesale, entertainment and group series.

You’ll combine proactive outreach with genuine relationship-building to generate leads, secure bookings and drive commercial results. Working closely with the Director of Sales and Marketing, you’ll contribute to sales strategy, account development, tactical promotions and the continued growth of the hotel.

This is a role for someone who enjoys flexibility, collaboration and variety. You’ll have the autonomy to manage your approach, build meaningful client relationships and bring fresh ideas to life, while being supported by Hyatt’s Global Sales Force, regional commercial network and global systems.

You’ll work closely with Marketing, Revenue, Operations, Food & Beverage and other hotel departments to identify opportunities, optimise performance and ensure a consistent guest, client and dining experience.

Experience in hotel sales is important, but what matters most is your initiative, client-first mindset, collaborative approach and ability to turn opportunities into outcomes.

What You'll Do

• Drive new business through outbound sales activity and proactive networking.
• Manage and grow key accounts, ensuring consistent engagement and retention.
• Collaborate on sales strategy and support the execution of tactical promotions.
• Represent the hotel at trade shows, client events and sales missions.
• Work closely with Revenue and Marketing to optimise performance, conversion and demand generation.
• Partner with Operations, Food & Beverage and other hotel departments to identify commercial opportunities and support an exceptional guest, client and dining experience.
• Maintain accurate records in Hyatt’s CRM system and provide meaningful sales reporting.
• Support familiarisation trips, brand activations, community partnerships and local collaborations.

What's In It For You

• Genuine autonomy to shape your account base, sales approach and priorities, with Hyatt’s global support behind you.
• The flexibility to build relationships, manage your time and bring your own ideas to the role.
• The opportunity to help grow Australia’s first Caption by Hyatt and shape the success of a new hotel in the market.
• Work within a supportive, close-knit team environment that values collaboration, trust and individuality.
• Access to Hyatt’s regional commercial network, Global Sales Force and global systems.
• Continuous learning and professional development through Hyatt’s global network.
• Opportunities for career growth within one of the world’s leading hotel groups.
• A competitive salary and benefits package.
• Complimentary and discounted accommodation at Hyatt properties worldwide.
• A 10% discount on private health insurance.
• Generous paid time off and holiday policies.
• Support through Hyatt’s Employee Assistance Program for mental health and wellbeing.

Ready to Join?

If you’re looking for a Sales Manager role where you can genuinely shape your approach, build meaningful relationships and contribute to the growth of a new hotel—with the flexibility to do it your way and Hyatt’s network there when you need it—we’d love to hear from you.

Join Caption by Hyatt Central Sydney and be part of a team where People and Place are at the heart of everything we do.

To learn more about the brand, visit: www.hyatt.com/brands/caption-by-hyatt

We’re committed to creating a workplace that is inclusive, respectful and reflective of the diverse communities we serve. Everyone is welcome, and individuality is celebrated.

Qualifications

What You'll Bring

• A caring, respectful and inclusive team player who values collaboration, supports colleagues and contributes positively to the team environment.
• Minimum two years’ experience in hotel sales, business development or account management.
• Proven success in corporate travel, entertainment, groups or convention markets.
• A proactive, confident and client-focused approach to building relationships.
• Strong communication, negotiation and presentation skills.
• A collaborative approach and genuine commitment to contributing to a close-knit team culture.
• Commercially minded, organised and able to turn opportunities into measurable results.
• Creative, hands-on and comfortable working in a fast-paced hotel environment.
• An interest in people, place, community and creating memorable experiences.
• Experience in a newly opened hotel, hotel opening, rebrand or new-market launch is highly regarded.
• Familiarity with Hyatt systems, such as Envision and PACER, is a plus.