Sales Manager

Sharp & Carter; City of Brisbane; On-site; AUD 140,000 - 170,000; Full time

Job summary

Sharp & Carter is seeking a Residential Sales Manager to own regional residential sales performance across its northern Queensland operations. This leadership role focuses on driving revenue growth, customer experience and sales effectiveness across multiple branches.

You will build and lead a high-performing call centre and customer service function for inbound and outbound residential sales, using data and CRM insights to improve conversion and satisfaction.

Qualifications

• Experience in a senior sales leadership role, ideally within a service-based, call centre or B2C environment.
• Proven experience leading multi-site teams and driving performance across a region.
• Demonstrated ability to build and scale high-performing sales or customer service teams.
• Strong understanding of residential sales cycles, customer acquisition and revenue generation.
• Experience managing call centre performance, conversion metrics and customer service KPIs.
• Strong analytical capability with experience using CRM and call centre platforms to drive performance.
• Excellent leadership, coaching and stakeholder management skills.
• A hands-on leadership style with a genuine focus on developing people and building succession capability.
• Strong commercial and strategic thinking with the ability to translate broader objectives into practical sales initiatives.
• Experience within home services or another B2C service environment will be highly regarded.
• A demonstrated ability to influence stakeholders at all levels and foster a culture of accountability, development and continuous improvement.

Responsibilities

• Develop and execute regional residential sales strategies aligned with broader national objectives.
• Drive revenue growth through effective sales planning, forecasting and performance management.
• Lead, mentor and develop a high-performing call centre and customer service team across inbound and outbound residential sales.
• Establish and monitor KPIs across conversion, growth, sales targets, customer satisfaction and call centre performance.
• Partner with branch leaders to align local sales initiatives with regional priorities.
• Champion a customer-first culture and continuously improve the customer journey across all touchpoints.
• Use customer feedback and performance insights to identify opportunities for service improvement.
• Develop and deliver sales, product knowledge and customer engagement training.
• Provide regular coaching, performance reviews and development planning to build capability and accountability.
• Utilise CRM and call centre analytics to identify trends, risks and commercial opportunities.
• Provide clear performance reporting and actionable insights to senior leadership.
• Work collaboratively across operations, sales, marketing, finance and people functions to support regional growth.

Skills

Senior leadership

Regional management

Call centre leadership

CRM analytics

Performance KPIs

Stakeholder management

Coaching & development

Strategic thinking

Tools

CRM platforms

Job description

About the Role

An exciting opportunity exists for an accomplished Residential Sales Manager to join a large, established national services organisation and take ownership of residential sales performance across its northern region. This is a highly visible leadership position responsible for driving revenue growth, customer experience and sales effectiveness across a multi-branch operation. A major focus will be building, leading and developing a high-performing call centre and customer service function covering both inbound and outbound residential sales. You’ll combine strategic sales leadership with hands-on people development, using data, CRM insights and call centre analytics to improve conversion, customer satisfaction and overall performance. If you’re a commercially minded sales leader who enjoys building teams, improving customer journeys and creating a genuine performance culture, this represents an outstanding opportunity to make an impact within a national market leader.

Duties

• Develop and execute regional residential sales strategies aligned with broader national objectives.
• Drive revenue growth through effective sales planning, forecasting and performance management.
• Lead, mentor and develop a high-performing call centre and customer service team across inbound and outbound residential sales.
• Establish and monitor KPIs across conversion, growth, sales targets, customer satisfaction and call centre performance.
• Partner with branch leaders to align local sales initiatives with regional priorities.
• Champion a customer-first culture and continuously improve the customer journey across all touchpoints.
• Use customer feedback and performance insights to identify opportunities for service improvement.
• Develop and deliver sales, product knowledge and customer engagement training.
• Provide regular coaching, performance reviews and development planning to build capability and accountability.
• Utilise CRM and call centre analytics to identify trends, risks and commercial opportunities.
• Provide clear performance reporting and actionable insights to senior leadership.
• Work collaboratively across operations, sales, marketing, finance and people functions to support regional growth.

Skills & Experience

• Experience in a senior sales leadership role, ideally within a service-based, call centre or B2C environment.
• Proven experience leading multi-site teams and driving performance across a region.
• Demonstrated ability to build and scale high-performing sales or customer service teams.
• Strong understanding of residential sales cycles, customer acquisition and revenue generation.
• Experience managing call centre performance, conversion metrics and customer service KPIs.
• Strong analytical capability with experience using CRM and call centre platforms to drive performance.
• Excellent leadership, coaching and stakeholder management skills.
• A hands-on leadership style with a genuine focus on developing people and building succession capability.
• Strong commercial and strategic thinking with the ability to translate broader objectives into practical sales initiatives.
• Experience within home services or another B2C service environment will be highly regarded.
• A demonstrated ability to influence stakeholders at all levels and foster a culture of accountability, development and continuous improvement.

About the Company

This organisation is one of Australia’s largest providers within its specialist services sector, with a national footprint spanning more than 55 branches and a substantial residential and commercial customer base. The organisation offers genuine career development, structured training and the opportunity to build a long-term career within a large national business. Its culture places a strong emphasis on trust, innovation, customer service and developing its people.