Sales Force Effectiveness Manager, Australia & New Zealand

Galderma Australia Ltd; North Sydney; Hybrid; AUD 140,000 - 170,000; Full time

Benefits offered by this job

Paid parental leave

Birthday leave

Dermatology treatments

Volunteering leave

Corporate discount on health insurance

Job summary

Galderma Australia Ltd is seeking a Sales Force Effectiveness Manager to lead ANZ SFE initiatives from our Sydney Head Office, with one day per week working from home. You will drive segmentation, targeting, incentive design, and efficient sales operations across the region, partnering with market units to raise performance and alignment.

The role demands 5+ years in SFE, analytics, or commercial operations, strong data skills (Excel/Power BI), and CRM expertise (Salesforce/Veeva).

Qualifications

• Minimum of 5 years in sales force effectiveness, sales analytics or commercial operations.
• Advanced data analytics skills with Excel or Power BI.
• CRM experience (Salesforce/Veeva or similar) is required; pharmaceutical/healthcare aesthetics experience preferred.

Responsibilities

• Influence, lead and drive across all SFE pillars in ANZ.
• Coach sales leaders on insight generation from CRM usage.
• Develop and govern processes for salesforce and sales operations excellence in country.
• Align reporting and provide insights on activities driving performance.
• Own and manage the Sales Incentive Plan from target setting to design, reporting and feedback.
• Maintain expert CRM knowledge to improve adoption and usage.
• Ensure territory and opportunity planning is in place and data accuracy in CRM.
• Support cross-functional Commercial Excellence projects as required.

Tools

Salesforce/Veeva CRM

Power BI

Excel

Job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world.

With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Sales Force Effectiveness Manager ANZ

This is a full time position, located at Galderma in North Sydney, with 1 day per week WFH.

Who We Are:

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

About The Role

We’re looking for a Sales Force Effectiveness Manager to join our Commercial Excellence team, based in our Sydney Head Office. This role is to drive Sales Force Effectiveness (SFE) across ANZ, to simplify and drive alignment in approach and execution for all SFE related tasks, partnering with the various Business Units in market, focusing on three key SFE pillars: Ensuring the right customer coverage plan through segmentation and targeting Creating a performance-focused sales team through Sales Incentive Design & deployment Enabling efficient & effective sales operations through process optimisation, performance reporting and insight generation

Key Responsibilities

• Influence, lead & drive across all SFE pillars
• Provides coaching for sales leaders on how to generate insight from CRM usage.
• Develop and implement processes and governance to drive salesforce & sales operations excellence in country, ensuring these are discussed & aligned prior to deployment.
• Support the alignment of reporting
• Provide insights on the Activities that drive performance.
• Ownership of Sales Incentive Plan - Responsible for proactive follow up and completion of all Sales Incentive Plan activities to include Target setting, Design, Reporting, Insight generation and proactive alignment & feedback process
• Maintain expert level of Knowledge of CRM & & other systems to drive increased levels of understanding and usage.
• Ensure Territory Planning and Opportunity planning is in place and drive business improvement across all Business Units
• Ensure that the data in the CRM is accurate and allows for business continuity.
• Support broader Commercial Excellence projects and cross-functional initiatives as required

Who We Are Looking For

Ideally you will have a minimum of 5 years of progressive experience in sales force effectiveness, sales analytics, commercial operations or related field as well as: Prior experience in a manager or senior analyst role highly regarded. Training and advanced proficiency in data analytics and business intelligence tools, particularly Microsoft Excel or Power BI. CRM system understanding required (Salesforce/Veeva or similar). Experience in the pharmaceutical, healthcare, or aesthetics industry is strongly preferred Proven track record of leading SFE initiatives and driving sales performance improvements.

What we offer in return

• Paid parental leave
• Additional leave to celebrate your birthday
• Dermatology treatments from Galderma’s world-leading aesthetics portfolio, twice per year
• Volunteering leave day annually
• Corporate discount on Medibank Private Health Insurance

Why Join Us?

You’ll be joining a global dermatology leader with trusted brands and a team culture built on collaboration, accountability and care. We believe diverse perspectives help us deliver better outcomes for our customers, patients and consumers. At Galderma, our people make a difference, and we want every team member to feel supported to thrive and do their best work. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.

For more information go to www.galderma.com/careers