Junior Technical Support Engineer

Resonate CX; North Sydney Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working environment

Access to free food and Friday lunches

Team building events

Job summary

A high growth Australian enterprise SaaS company is looking for a Junior Technical Support Engineer in North Sydney. You will provide essential user and infrastructure support, manage onboarding processes, and administer security controls. The ideal candidate has a qualification in IT and experience with Microsoft 365 and endpoint management. Enjoy flexible working benefits including stand-up desks and social team events while engaging with a dynamic team on innovative projects.

Qualifications

• Strong experience with Microsoft 365 and endpoint management tools.
• Experience with security controls such as MFA and compliance policies.
• Ability to work autonomously in a fast-paced environment.

Responsibilities

• Manage user onboarding and offboarding processes.
• Administer Microsoft 365, Entra ID, and Active Directory.
• Implement and manage security controls including MFA and compliance policies.
• Provide day-to-day internal IT support.
• Support office Wi-Fi and internet connectivity.

Skills

Microsoft 365

Entra ID (Azure AD)

Endpoint management

Security controls

Organizational skills

Attention to detail

Education

Degree or tertiary qualification in IT, networking, computer science

Job description

Do you have the passion to build your career while supporting one of the world’s most advanced customer experience platforms?

Resonate CX is a high growth Australian enterprise SaaS company helping leading organisations turn customer and employee feedback into measurable business impact. Our Voice of Customer and Voice of Employee platform combines machine learning, text analytics, and data visualisation to deliver real time, actionable insights.

As we continue to expand, we are looking for a Junior Technical Support Engineer to join our Sydney team and play a key role in keeping our platform reliable and our customers successful.

In this position, you will provide a crucial user and infrastructure support function.

Key Responsibilities

• Manage onboarding and offboarding (user accounts, devices, system access)
• Administer Microsoft 365, Microsoft Entra ID, and Active Directory
• Enforce and manage security controls including MFA, conditional access and compliance policies
• Manage endpoint management tools (e.g. Intune) and device configuration/compliance
• Provision and revoke access to internal and SaaS platforms
• Maintain company laptop pool and asset register
• Purchase and manage hardware and software licensing
• Conduct annual hardware and software audits
• Manage email setup, domains, and DNS changes
• Support office Wi‑Fi and internet connectivity
• Provide day-to-day internal IT support

Requirements

• Degree or tertiary qualification in IT, networking, computer science or equivalent
• Strong Microsoft 365, Entra ID (Azure AD) and endpoint management experience
• Experience with security controls such as MFA and device compliance policies
• Highly organised with strong attention to detail
• Comfortable working autonomously in a small, fast‑paced business
• Understand and adhere to SLA constraints

You Are Also Someone

• Who takes pride in their work and is looking to make magic.
• Who is a team player, demonstrates ownership and can get the job done.
• Who communicates effectively, calls out for support when needed and provides it when the opportunity arises.
• Who can multi‑task and manage multiple assignments in a fast‑paced environment.
• Who is hungry and passionate to keep up with the latest technologies and trends.

Benefits

• We recognise the importance of a flexible working environment that supports your health and wellbeing, which is why we supply things such as stand‑up desks, table tennis, access to a free food and company sponsored friday lunches to keep your energy levels high!
• Our employee experience team organises fun team building events for everyone to be a part of (like our companywide table tennis tournament, annual strategic trip and much more).

Why join the wizards at Resonate!

• We recognise the importance of a flexible working environment that supports your health and wellbeing, which is why we supply things such as stand‑up desks, table tennis, access to a free food and company sponsored friday lunches to keep your energy levels high!
• Our employee experience team organises fun team building events for everyone to be a part of (like our companywide table tennis tournament, annual strategic trip and much more). 

This is your chance to join a company that's about to start the next chapter in growth. If you are that person who is a creative thinker, loves to solve problems and deliver quality through excellence, then apply now!

Get a Feel for Our Team & Culture

• https://www.youtube.com/watch?v=LmbYu49dclQ
• https://www.youtube.com/watch?v=9Jnc4zagsc0
• https://www.youtube.com/watch?v=IsldquduZDs