Sales & Customer Solutions Specialist – NSW

Hayward Pool Products (Australia) Pty Ltd; Sydney; À distance; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Vehicle allowance

Bonuses

Ongoing training and development

Résumé du poste

Hayward Pool Products Australia Pty Ltd is seeking a high-energy, self-motivated sales professional to drive growth across New South Wales in a fully remote role. You will visit customers in the market, nurture key accounts, provide product guidance and coordinate support to achieve positive outcomes.

Reporting to the National Sales Manager, you will work with Sales, Customer Care, Technical Services, Marketing, and Operations to extend the brand footprint, hit KPIs and expand opportunities,

Qualifications

• Demonstrated experience in field-based, account-management or customer-solution roles.
• Ability to meet KPIs, budgets and sales targets.
• Excellent verbal and written communication with a practical, down-to-earth approach.

Responsabilités

• Build, nurture and strengthen relationships with NSW key accounts.
• Seek new business opportunities for customer and product growth.
• Plan and conduct regular customer visits and be visible and responsive in the market.
• Provide product guidance and practical solutions to customer needs.
• Coordinate internal support to deliver satisfactory outcomes and after-sales assistance.
• Deliver product demonstrations and customer training with technical support as needed.
• Maintain accurate customer records and CRM entries.
• Represent Hayward professionally at meetings, events and industry activities.
• Manage the NSW territory autonomously while collaborating with national leadership.

Connaissances

Relationship building

Account management

Customer service

Problem solving

Communication

Time management

CRM systems

MS Office

Driving licence

Outils

CRM software

Description du poste

Hayward Pool Products (Australia) Pty Ltd – Seven Hills NSW

Are you a high-energy, motivated professional who is ready to make an impact in the NSW market and help drive our business forward!

This is not your traditional sales role. It is a hands‑on, customer‑facing opportunity for someone who enjoys building trusted relationships, understanding products, finding practical solutions to customer needs and is always on the hunt for new opportunities

Join a global leader in pool equipment as the face of Hayward Pool Products across New South Wales. You will spend time in the market visiting customers, strengthening relationships, providing product guidance and coordinating support to achieve positive customer outcomes.We have great relationships in place, an incredible & supportive team behind us, and plenty of opportunity for someone ready to get out there, build momentum and deliver results.

Reporting to the National Sales Manager, you will work closely with Sales, Customer Care, Technical Services, Marketing, Warehouse and Operations. The role supports customer satisfaction, retention and sustainable business growth through strong service, practical problem‑solving and consistent follow‑through.

Key responsibilities include:

• Build, nurture and strengthen relationships through an established portfolio of key accounts across NSW.
• Seek out new business opportunities for customer and product growth
• Plan and conduct regular customer visits, remaining visible, accessible and responsive in the market.
• Listen to customer needs, understand the issue or opportunity and recommend suitable Hayward product solutions.
• Provide hands‑on after‑sales support by following up concerns, coordinating internal expertise and helping customers reach a satisfactory outcome.
• Support customers with product information, product selection, programs, promotions and practical guidance.
• Deliver one‑on‑one and group product demonstrations and customer training, with support from technical specialists where required.
• Maintain accurate customer records, visit notes, follow‑up actions and opportunities in the CRM system.
• Represent Hayward professionally at customer meetings, trade events, dealer presentations and industry activities.
• Manage the NSW territory autonomously while remaining closely connected with the National Sales Manager and the broader Hayward team.

This role combines relationship management, technical learning, problem‑solving, and plenty of time connecting with customers.

Enjoy the flexibility of working remotely. This role is fully remote, as we do not currently have a physical office in NSW

About you

You may come from sales, account management, customer solutions, technical support, trade-facing customer service or the pool industry. More importantly, you are practical, approachable and motivated by helping customers find the right outcome.

To succeed in this role, you will possess the following skills and personal qualities:

Demonstrated experience building strong customer relationships in a field‑based, account‑management, customer service or solutions‑focused role.

Strong ability to achieve KPIs, budgets, and sales targets

Strong problem‑solving skills and the ability to coordinate people and information to move customer issues forward.

Excellent verbal and written communication skills, with a professional and down‑to‑earth approach.

Self‑motivation, sound judgement and the ability to plan and manage your time autonomously.

Strong organisational skills, reliable follow‑through and attention to detail.

Comfort using CRM systems and Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.

A current Australian Driver Licence and willingness to travel regularly throughout NSW.

A background in the pool industry, trade sales, or technical products will be highly regarded but is not essential. Your role will predominately be autonomous with the focus on results in your region.

Why Join Hayward?

• Work with a global brand and market‑leading product range
• Strong, supportive team environment
• Autonomy, trust, and the opportunity to truly own your region
• Competitive salary, vehicle allowance, tools of trade + bonuses
• Ongoing training and professional development

About Hayward

We are a company with a long history of valuing its staff, customers and suppliers highly, with a positive satisfying work environment. Hayward Pool Products Australia provides a long‑term career opportunity and being part of a highly successful range of industry recognised pool equipment. Full on the job training will be provided.

If you’re a passionate sales professional who enjoys working with customers, solving problems, and driving growth, we’d love to hear from you.