Sales Consultant - 12-Month Leave Coverage (Hybrid)

Teachers Health Fund; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

6 weeks annual leave

Subsidised private health insurance

Hybrid working model

Fantastic central location in Surry H‎

Employee well-being programme

18 weeks paid parental leave

Additional long service leave

Job summary

Teachers Health Fund is seeking a sales and customer service professional for a 12-month fixed-term role, based in Sydney. The role focuses on delivering a seamless sign-up experience for prospective and new members while driving growth through multi-channel sales and KPI achievement.

You will manage inbound and outbound enquiries, maintain product knowledge, and build positive customer relationships to support the fund's growth objectives in a fast-paced environment.

Qualifications

• Background of sales and customer service with a focus on revenue growth
• Ability to proactively and reactively manage leads through the sales funnel, with a focus of customer service and conversion metrics
• Solid understanding of sales and marketing-led sales approaches. Successful experience in delivering bottom line results and meeting sales targets
• Excellent relationship building skills with the ability to build rapport quickly
• Self-motivation and drive to reach or exceed goals

Responsibilities

• Deliver high-quality customer service, information and support to prospective members
• Maintain up to date skills and knowledge of THF products, policies, and procedures
• Resolve inbound & outbound sales enquiries by phone or email in a timely and professional manner
• Follow the sales process to identify customer needs and match appropriate TH products to customer needs to achieve growth objectives
• Provide accurate advice and options to external customers; Use work time and work resources effectively
• Successfully convert leads or opportunities to a sale through our value proposition
• Deliver on individual KPIs & contribution towards team targets
• Adhere to a schedule and use effective communication with the larger team to maintain coverage for all lead channels.
• Establish, develop and maintain positive business and customer relationships
• Maintain and look to develop ideal communication techniques and customer service skills

Job description

Teachers Health Fund is seeking a sales and customer service professional for a 12-month fixed-term role, based in Sydney. The role focuses on delivering a seamless sign-up experience for prospective and new members while driving growth through multi-channel sales and KPI achievement.

You will manage inbound and outbound enquiries, maintain product knowledge, and build positive customer relationships to support the fund's growth objectives in a fast-paced environment.