Team Lead

TSHR; Wollongong City Council; On-site; AUD 52,000 - 75,000; Full time

Benefits offered by this job

Performance-based bonus

Development pathway into store管理ment

Exposure to leadership and commercial

Opportunity to work with new stores

Direct access to owners

Job summary

TSHR is seeking a high-performing Sales Consultant for our furniture and homewares showroom in New South Wales. You will lead the floor, meet personal targets, and mentor junior consultants while staying hands-on with customers.

You’ll be responsible for maintaining a consistent customer journey from first contact to after-sales follow-up, and you’ll contribute to store presentation, pricing, and signage. Weekend availability is expected.

Qualifications

• Proven track record as a high-performing sales consultant in furniture/homewares retail.
• Experience in interior design or real estate is advantageous.
• Ability to build rapport and guide customers through high-value purchases.
• Ability to coach peers and lead by example.
• Strong organisation and attention to detail.
• Polished presentation and a reliable approach.
• Availability for weekends and peak trading periods.

Responsibilities

• Deliver your own sales targets and set the standard for the team
• Coach consultants on the floor, sharing product knowledge and sales techniques
• Welcome and support new starters through their first shifts
• Be the first point of contact for customer questions and concerns, escalating complex matters to the Store Manager
• Keep the customer journey consistent from first conversation through to after-sales follow-up
• Give the Store Manager regular updates on sales, team observations and customer feedback
• Help with opening and closing, order accuracy, and showroom presentation, pricing and signage

Skills

Sales excellence

Customer relationship

Product knowledge

Coaching teammates

Attention to detail

Organisation

Presentation

Job description

Join an established, profitable Australian retailer that has been trading for more than a decade and has grown from an online start-up into a network of showrooms across New South Wales, Victoria and Queensland. Furniture and homewares are the focus, with a strong emphasis on quality products at accessible price points and a loyal, growing customer base. The business is owner-led, the owners are closely involved, and further store openings are planned. It's a collaborative environment where good ideas are welcomed and people are given room to grow.

THE ROLE

This is a genuine stepping stone for a high-performing sales consultant who is ready to lead. Reporting to the Store Manager, you'll be the go-to person on the showroom floor, setting the pace through your own results while lifting the people around you. You'll stay hands-on with customers and gain real exposure to commercial decision-making, without the formal people management responsibilities that come with a manager role.

Day-to-Day

• Deliver your own sales targets and set the standard for the team
• Coach consultants on the floor, sharing product knowledge and sales techniques
• Welcome and support new starters through their first shifts
• Be the first point of contact for customer questions and concerns, escalating complex matters to the Store Manager
• Keep the customer journey consistent from first conversation through to after-sales follow-up
• Give the Store Manager regular updates on sales, team observations and customer feedback
• Help with opening and closing, order accuracy, and showroom presentation, pricing and signage

EXPERIENCE REQUIRED

• Proven track record as a high-performing sales consultant, ideally in furniture or homewares retail
• Experience in interior design or real estate will also be well regarded, given the shared focus on understanding space, lifestyle and client needs
• Natural ability to build rapport, ask the right questions and guide customers through a considered, higher-value purchase
• Confidence in supporting and coaching your peers, and leading by example
• Strong organisation and attention to detail
• Polished presentation and a reliable approach
• Availability for weekends and peak trading periods

COMPANY PERKS

• A rewarding, performance-based bonus structure that recognises strong results
• A clearly defined development pathway into store management
• Exposure to leadership and commercial decisions in a supportive team environment
• Work for a profitable, growing business with new stores planned
• Direct access to owners who are passionate about the product and the people