Sales Associate (Part-Time) - Monroe, NC ( Monroe Crossings )

Hibbett; Forest; On-site; AUD 16,653 - 23,718; Full time

Job summary

Hibbett Sports in Monroe NC seeks a Sales Associate to deliver friendly, knowledgeable service and promote merchandise. You will be part of the Operations team, helping customers, achieving sales targets, and contributing to a positive shopping experience.

The role requires 0-2 years in customer service, strong communication skills, and the ability to work in a fast-paced environment. No supervisory duties are listed for this position.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Provide extraordinary customer service to store guests per the service manuals.
• Promote and sell services and merchandise offered by the organization.
• Set and pursue sales goals, tracking personal performance and contributing to store targets.
• Follow all company policies, procedures, and standards across operations.
• Assist daily store operations, including work lists, shipments, and maintenance.
• Present merchandise to drive sales and respond to customer needs.
• Identify product opportunities and communicate issues to management.
• Attend staff meetings and trainings to stay informed on products and procedures.
• Protect company assets and financial information by following internal controls.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Self-starter

Job description

Location: Monroe, North Carolina (Monroe Crossings) Hourly: $10.15 - $10.15 Job Title: Sales Associate Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

Summary

The Sales Associate is responsible for a providing quality customer service and driving product sales. The Sales Associate is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. They must fully promote each sale and/or promotion. Serves as an ambassador of the organization and brand, creating a unique customer experience helping to acquire and retain long-time customers. The Sales Associate is passionate about giving outstanding customer service and promoting the merchandise in stores.

Essential Duties And Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Assist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

• There are no supervisory responsibilities for this role.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.