Sales Administration Assistant – Entry Level

Equipsy; Melbourne; On-site; AUD 47,000 - 50,000; Full time

Benefits offered by this job

Guidance from Sales Support team

Experience across customer service, e‑

Sales support and admin exposure

Meaningful work improving daily living

Friendly team environment with events

Job summary

Equipsy in Preston, Melbourne VIC is seeking a Sales Administration Assistant. This entry-level role supports the Sales Support team with customer enquiries, sales orders and general administration.

Casual rate: $34 –$36 per hour, including casual loading, plus super. Working 4–5 days per week onsite; a full-time opportunity is also available with pay and conditions discussed.

Qualifications

• Entry-level role suitable for candidates starting out in sales administration.
• Clear written and spoken English required for customer calls and emails.
• Familiarity with Xero or Scribe is helpful, not required.

Responsibilities

• Sales order entry and verification using team-provided details.
• Answer routine customer enquiries via phone and email and refer complex questions.
• Follow up on orders and inform customers of progress.
• Assist with freight administration and dispatch records.
• Support invoicing with basic Xero entries.
• Maintain accurate customer records and internal data.
• Document procedures and create simple guides for the team.
• Provide general administration support during busy periods.

Skills

English proficiency

MS Office (Excel)

Attention to detail

Reliability & organisation

Driver's license

Education

Business/IT/Commerce studies

Tools

Xero

Scribe

Job description

Equipsy | Preston, Melbourne VIC | Onsite
Casual | 4–5 days per week | Full-time opportunity also available
Casual rate: $34 –$36 per hour, including casual loading, plus super

Build practical experience in customer service, order processing and administration with support from our Sales Support team.

Equipsy supplies durable, adaptable, Australian-made home modification products that help older people and people with disability live more comfortably and independently.

We’re looking for a reliable, organised Sales Administration Assistant to help with everyday customer enquiries, sales orders and administration.

This is an entry-level support role. You’ll follow established processes, receive guidance from experienced team members and refer more complex customer, product or pricing questions to the appropriate person.

What you’ll do

• Sales order entry: Enter and check customer, product, pricing and order details using information provided by the team.
• Customer enquiries: Answer routine phone and email enquiries, take clear messages and refer questions requiring further advice.
• Order follow-up: Check progress, confirm details and help keep customers informed.
• Freight administration: Help book deliveries, check freight details and update dispatch records.
• Invoicing support: Prepare invoice information and assist with basic Xero entries where required.
• Data entry: Maintain accurate customer records, spreadsheets and internal system information.
• Process documentation: Help document existing procedures in Scribe and prepare simple step-by-step guides for team review.
• General administration: Support the team during busy periods and help direct walk-in enquiries.

What you’ll bring

Clear spoken and written English for customer calls, emails and accurate recordkeeping.

Basic confidence using Microsoft Office, including Excel.

Attention to detail and a willingness to check information.

A helpful manner and confidence asking questions.

Reliability, organisation and the ability to follow instructions and complete agreed tasks.

Australian work rights permitting the required hours and availability to work onsite in Preston.

A driver’s licence and own car, as public transport access to the office is limited.

Previous sales administration experience is not essential. Customer service or administration experience gained through retail, reception, office support or similar work is welcome.

Studies in Business, IT, Commerce, Management or a related field would be useful but are not essential. Familiarity with Xero or Scribe is helpful, rather than required.

What we offer

• Support and guidance from the existing Sales Support team.
• Practical experience across customer service, orders and administration.
• Meaningful work supporting products that improve everyday accessibility.
• A friendly team environment, including BBQs and birthday celebrations.
• Modern offices and a clean warehouse environment.

Working arrangements

Casual work is available across 4–5 days per week, depending on business needs. The advertised casual rate includes casual loading, with superannuation paid on top.

Full-time employment is also available, with pay and conditions discussed separately.

Daily start and finish times and expected paid hours will be confirmed during recruitment.

Students are welcome to apply where their study commitments, availability and work rights accommodate the required roster.