Sales Administration

Equipsy; City of Melbourne; On-site; AUD 50,000 - 63,000; Part time

Job summary

Equipsy Preston is seeking a well-spoken, reliable Sales Administration Assistant to join the Sales Support team. The role focuses on day-to-day order processing, customer enquiries, freight bookings, invoicing support and documenting processes.

This position is based in Preston, Victoria, and starts as casual four days per week, offering a busy, supportive and purpose-driven environment. You’ll work closely with the team to keep orders moving and data accurate.

Qualifications

• Currently studying or has studied Business, IT, Commerce or Management.
• Comfortable with Microsoft Office/Excel and handling customer enquiries.
• Strong communication, organisation, and attention to detail.
• Driver’s license and own car (office has limited accessibility via public transport).

Responsibilities

• Process sales orders accurately and efficiently, ensuring all details are correct.
• Support customer enquiries via phone and email, with clear notes and escalation where needed.
• Assist with customer order updates and follow-ups, including progress checks.
• Support freight bookings and dispatch administration, updating internal records.
• Assist with invoicing and basic finance administration using Xero where required.
• Maintain accurate data entry across internal systems and customer records.
• Document sales and administration processes in Scribe for training and consistency.
• Provide general administration support to the Sales Support team.

Skills

Well-spoken

Reliable

Detail-focused

Education

Business/IT/Commerce/Management studies

Tools

Microsoft Office

Excel

Xero

Job description

Preston, Casual x 4 days a week(to start)

Join Equipsy – We supply durable, adaptable, Australian-made home modification products designed to enhance comfort and independence for the elderly and disabled.

Equipsy is growing quickly, with record sales and increasing customer demand. We are looking for a well-spoken, reliable, detail-focused Sales Administration Assistant to support our Sales Support team with day-to-day order processing, customer enquiries, freight bookings, invoicing support and process documentation.

This role would suit someone who has studied Business, IT, Commerce, Management or a similar field and is looking to build practical workplace experience in a busy, supportive and purpose-driven business. You’ll be working closely with the existing Sales Support team, helping keep customer orders moving, documentation accurate and internal processes clear as the business continues to grow. Because of the customer-facing importance, confidence in speaking English is a must.

Why You’ll Love Working With Us

• Supportive, upbeat team with great management
• Meaningful work that genuinely helps people
• Fun, social culture: BBQs, birthday cakes, and more
• Modern offices, clean warehouse with a safe working environment
• A values-driven company: purpose-built, collaborative, customer-focused, innovative

Key Responsibilities

• Process sales orders accurately and efficiently, ensuring customer details, product information, pricing and order requirements are entered correctly.
• Support customer enquiries via phone and email, responding professionally, taking clear notes and escalating more complex queries to the appropriate team member.
• Assist with customer order updates and follow-ups, including checking order progress, confirming details and helping ensure customers receive timely communication.
• Support freight bookings and dispatch administration, including booking deliveries, confirming freight details and updating relevant internal records.
• Assist with invoicing and basic finance administration, including preparing information for invoices, using Xero where required and maintaining accurate records.
• Maintain accurate data entry across internal systems, spreadsheets and customer records, ensuring information is kept up to date and easy for the team to access.
• Document sales and administration processes in Scribe, creating clear step-by-step guides to support training, onboarding and consistency across the team.
• Provide general administration support to the Sales Support team, helping reduce pressure during busy periods, staff leave, breaks, walk-in customer enquiries and high-volume order periods.

What We’re Looking For

• Currently studying or has studied Business, IT, Commerce, or Management
• Comfortable with Microsoft Office/Excel and handling customer enquiries
• Strong communication, organisation, and attention to detail
• Driver’s license and own car (office has limited accessibility via public transport)