Sales Admin & Customer Support Specialist

Equipsy; City of Melbourne; On-site; AUD 50,000 - 63,000; Part time

Job summary

Equipsy Preston is seeking a well-spoken, reliable Sales Administration Assistant to join the Sales Support team. The role focuses on day-to-day order processing, customer enquiries, freight bookings, invoicing support and documenting processes.

This position is based in Preston, Victoria, and starts as casual four days per week, offering a busy, supportive and purpose-driven environment. You’ll work closely with the team to keep orders moving and data accurate.

Qualifications

• Currently studying or has studied Business, IT, Commerce or Management.
• Comfortable with Microsoft Office/Excel and handling customer enquiries.
• Strong communication, organisation, and attention to detail.
• Driver’s license and own car (office has limited accessibility via public transport).

Responsibilities

• Process sales orders accurately and efficiently, ensuring all details are correct.
• Support customer enquiries via phone and email, with clear notes and escalation where needed.
• Assist with customer order updates and follow-ups, including progress checks.
• Support freight bookings and dispatch administration, updating internal records.
• Assist with invoicing and basic finance administration using Xero where required.
• Maintain accurate data entry across internal systems and customer records.
• Document sales and administration processes in Scribe for training and consistency.
• Provide general administration support to the Sales Support team.

Skills

Well-spoken

Reliable

Detail-focused

Education

Business/IT/Commerce/Management studies

Tools

Microsoft Office

Excel

Xero

Job description

Equipsy Preston is seeking a well-spoken, reliable Sales Administration Assistant to join the Sales Support team. The role focuses on day-to-day order processing, customer enquiries, freight bookings, invoicing support and documenting processes.

This position is based in Preston, Victoria, and starts as casual four days per week, offering a busy, supportive and purpose-driven environment. You’ll work closely with the team to keep orders moving and data accurate.