Sales & Account Manager - Phone Based

Nexgen; Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Annual trips

Uncapped commissions

Team building events

Collaborative culture

Job summary

Nexgen Australia is seeking a motivated Retention Sales Account Manager to foster strong relationships and drive sales growth. The role is office-based, Monday to Friday, in a supportive environment designed for career growth.

You will schedule meetings for BDMs, generate qualified leads, and implement retention and upsell strategies to enhance customer loyalty. Strong communication and proactive problem-solving are essential.

Qualifications

• Experience in appointment setting, telemarketing, or sales retention.
• Excellent communication and negotiation skills.
• Ability to qualify leads and generate interest over the phone.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong knowledge of churn reduction tactics to save accounts.

Responsibilities

• Scheduling Appointments – Secure meetings with qualified prospects for our BDMs.
• Lead Generation – outbound calls and research to identify potential customers.
• Develop and execute retention strategies to drive loyalty and satisfaction.
• Identify opportunities for upselling and cross-selling products/services.
• Collaborate with internal teams to address customer issues promptly.

Skills

Appointment Setting

Telemarketing

Sales Retention

Communication

Negotiation

Lead Qualification

Phone-based Sales

Churn Reduction

Customer Success

Independent Work

Team Collaboration

Job description

Job Description

WHO ARE WE?

Nexgen Australia (part of ASX listed company) is an award winning telecommunications organisation that specialises in innoative technologies and provides tailored solutions to SME business owners to improve productivity, and efficiency, and reduce risks. We’re supported by major global brands such as CISCO, Avaya, AI and more!

We are seeking a motivated Retention Sales Account Manager who excels at fostering strong relationships and is passionate about driving sales to achieve success!

This role isbased in the office Monday to Friday! If you want to work in a supportive family environment and grow with us, join us on this journey and create your own success!

Are you ready to embark on a journey of client satisfaction and business growth?

WHY NEXGEN?

• Annual Incentive Trips – including all expense paid overseas trips!
• Imagine jet-setting to exotic locations as a reward for your hard work and dedication!
• Earn uncapped commissions that reward your efforts, on top of your base salary.
• Engage in monthly team-building events, Dinners, and celebrations of success.
• Join a collaborative team where success, support, and growth are part of our DNA.
• OTE $130k +++

WHAT YOU WILL BE DOING:

• Scheduling Appointments – Secure meetings with qualified prospects for our Business Development Managers (BDMs) to close the deal.
• Lead Generation – Conduct outbound calls and research to identify potential customers, qualifying them for meetings with the BDMs.
• Develop and execute retention strategies to drive customer loyalty and satisfaction.
• Identify opportunities for upselling and cross-selling products/services.
• Collaborate with internal teams to address customer issues and resolve them promptly and effectively.

WE ARE LOOKING FOR:

• Proven experience in appointment setting, telemarketing, or sales retention.
• Excellent communication and negotiation skills.
• Strong ability to qualify leads and generate interest over the phone.
• Ability to work independently and collaboratively in a fast-paced environment.
• Advanced knowledge of churn reduction tactics and experience implementing them to save accounts from churning.
• Demonstrated experience in phone-based sales.
• A proactive, self-starting attitude with a keen interest in sales and customer success.