SaaS Transformation & Process Improvement Analyst

MVSI Onboard; North Sydney Council; On-site; AUD 90,000 - 130,000; Full time

Job summary

MVSI is looking for a Business Analyst - Transformation Manager who loves getting into the detail, maps current processes, and converts promising ideas into practical improvements across onboarding, verification, AI-enabled workflows, and product features.

You'll collaborate with Product, Engineering, QA and operations to shape requirements, run pilots, implement change, and ensure training and rollout material lands smoothly, with measurable benefits.

Qualifications

• Hands-on experience delivering business, technology or product improvements.
• Strong analysis and clear writing: you can turn a messy discussion into an understandable process, requirement or recommendation.
• The ability to organise work and people, handle competing priorities and follow through without creating unnecessary bureaucracy.
• Confidence is key, ownership is a thing. You'll be empowered and in control, talking to frontline users, senior leaders, technical teams and even suppliers.
• Curiosity and sound judgment: Have you played a lot of darts Ted? You can learn an unfamiliar area quickly through your natural curiosity, ask good questions and know when to elevate a decision.
• You could come from business analysis, project delivery, product operations, implementation or process improvement. Experience in B2B SaaS, regulated services, vendor selection or AI-enabled workflows would be useful.

Responsibilities

• Get close to the problem: listen to users, map what happens today, uncover the cause of friction and define what a better outcome looks like.
• Turn an idea into action: clarify scope, write requirements, build a practical plan, coordinate contributors and keep decisions and delivery moving.
• Research and compare systems and suppliers, run demonstrations or pilots, assess trade-offs and recommend a way forward.
• Write processes and procedures people can use, as well as product workflows, user stories, acceptance criteria and rollout material.
• Partner with Product, Engineering, QA and operational teams to shape, test and launch features, including AI and AIQ capabilities.
• Check that the change has landed: support training and handover, seek feedback and measure whether it made things better.

Job description

MVSI is looking for a Business Analyst - Transformation Manager who loves getting into the detail, maps current processes, and converts promising ideas into practical improvements across onboarding, verification, AI-enabled workflows, and product features.

You'll collaborate with Product, Engineering, QA and operations to shape requirements, run pilots, implement change, and ensure training and rollout material lands smoothly, with measurable benefits.