SaaS Transformation & Process Improvement Lead

MVSI Onboard; North Sydney Council; On-site; AUD 120,000 - 180,000; Full time

Job summary

MVSI Onboard is seeking a Business Analyst - Transformation Manager to dive into detail, map processes, and drive practical improvements across our onboarding and verification platforms, including OnBoard and Gatekeeper. You will partner with product, engineering and operations to shape features and drive adoption.

This hands-on role offers exposure to AI-enabled workflows and a chance to influence how MVSI operates for stronger outcomes and trusted customer decisions.

Qualifications

• Hands-on experience delivering business, technology or product improvements.
• Around 3–6 years of experience is a useful guide.
• Strong analysis and clear writing; turn messy discussions into understandable processes.

Responsibilities

• Map current processes and identify friction points.
• Define scope and gather requirements; build practical plans.
• Coordinate contributors and maintain delivery momentum.
• Research and compare systems; run demonstrations or pilots; assess trade-offs.
• Write processes and product workflows, including user stories and acceptance criteria.
• Collaborate with Product, Engineering, QA and operations to shape and launch features.
• Support training, handover and measure whether changes landed as intended.

Skills

Business analysis

Requirements gathering

Data analysis

Project coordination

Stakeholder management

Excel

Tools

Excel

Job description

MVSI Onboard is seeking a Business Analyst - Transformation Manager to dive into detail, map processes, and drive practical improvements across our onboarding and verification platforms, including OnBoard and Gatekeeper. You will partner with product, engineering and operations to shape features and drive adoption.

This hands-on role offers exposure to AI-enabled workflows and a chance to influence how MVSI operates for stronger outcomes and trusted customer decisions.