SaaS Tech Support Analyst — T-SQL/Azure, Hybrid

J2 Recruitment; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 days in the

Mentorship

Study support

Birthday leave

Career progression

Job summary

J2 Recruitment presents a hands-on Technical / Application Support Analyst role in Melbourne, Australia. You will troubleshoot complex incidents, support releases, and maintain business continuity for mission-critical clients, collaborating with Customer Success, Development and CloudOps teams.

Ideal candidates will have Level 2/3 support experience in SaaS/enterprise environments, strong SQL Server skills, and proficiency with tools like Freshdesk, ServiceNow, Jira, and Confluence, plus

Qualifications

• Demonstrated Level 2/3 technical or application support experience within SaaS, software or enterprise environments.
• Strong experience with Microsoft SQL Server and T-SQL troubleshooting / query writing.
• Exposure to ticketing and collaboration tools such as Freshdesk, ServiceNow, Jira, Confluence or similar.
• Broad knowledge of Microsoft technologies including Azure, Office 365 and cloud platforms.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Any exposure to Payroll, Workforce Management, Time & Attendance or rostering solutions will be highly regarded.

Responsibilities

• Troubleshoot and resolve complex incidents across SaaS platforms.
• Support major releases and upgrades and investigate software defects.
• Maintain business continuity for mission-critical clients.
• Build trusted relationships with internal and external stakeholders.
• Collaborate with Customer Success, Development and CloudOps teams.

Skills

Level 2/3 support

SQL Server / T-SQL

Azure / Office 365

SaaS / enterprise support

Strong communicatio n

API / web debugging tools

Tools

Freshdesk

ServiceNow

Jira

Confluence

Job description

J2 Recruitment presents a hands-on Technical / Application Support Analyst role in Melbourne, Australia. You will troubleshoot complex incidents, support releases, and maintain business continuity for mission-critical clients, collaborating with Customer Success, Development and CloudOps teams.

Ideal candidates will have Level 2/3 support experience in SaaS/enterprise environments, strong SQL Server skills, and proficiency with tools like Freshdesk, ServiceNow, Jira, and Confluence, plus