Call Centre - Customer Service Officer - SA PATHOLOGY (POOL)

Health; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Annual leave

Health and fitness benefits

Employee assistance program

Job summary

SA Pathology, part of Central Adelaide Local Health Network, invites applications for a Call Centre Customer Service Officer to join the pool for temporary and permanent roles. You will handle high volumes of calls, access patient information, and support teams with confidential data and accurate record-keeping.

Roles include full-time, part-time and casual positions across a 7‑day roster, with salary ASO2 and superannuation. Training, development and employee benefits are included.

Qualifications

• Provide courteous service and handle a high volume of calls.
• Record information accurately in information systems.
• Protect patient confidentiality and manage sensitive data.

Responsibilities

• Respond to calls from patients, clinicians and healthcare teams.
• Route requests for courier pickups and deliveries.
• Prioritise calls and tasks for timely resolution.
• Support service improvements and share knowledge with colleagues.

Skills

Customer service

Communication

Keyboard skills

Microsoft Office

Tools

Microsoft Office

Job description

Call Centre - Customer Service Officer - SA PATHOLOGY (POOL)

Job no: 952011
Work type: Full time
Location: Adelaide CBD
Categories: Administration, Business and Management, Public Health, Customer service, Call centre

Call Centre Customer Service Officer Recruitment Pool

Central Adelaide Local Health Network

• SA Pathology – Call Centre
• Salary: ASO2 – $66,442 to $69,504 p.a. + superannuation and salary packaging
• Location: Frome Road, Adelaide SA 5000
• Term Contract (temporary up to 24 Months)
  
• Full Time, Part Time & Casual positions available, Working 7 days a week on a rotating roster

About the role

Be a helpful voice for patients, clinicians and healthcare teams as a Customer Service Officer in SA Pathology’s Call Centre. You’ll respond to a wide range of calls, providing a friendly and efficient enquiry service that helps people access pathology information and support. Your care, clear communication and accuracy will make a difference to the experience of everyone who contacts us. Working with the Call Centre team, you’ll respond to result enquiries, route requests for courier pickups and deliveries, and record customer requests accurately in our information systems. You’ll prioritise calls and tasks, protect patient confidentiality and use sound judgement to clarify information or refer enquiries appropriately. You’ll also contribute to service improvements and support colleagues through shared knowledge and teamwork.

About You

You bring a professional telephone manner, a commitment to customer service and the ability to stay organised in a busy environment. To succeed in this role, you will:

• Provide courteous service and handle a high volume of calls
• Use computer systems and record information accurately
• Prioritise workloads and solve customer problems calmly
• Work well with colleagues and protect patient confidentiality

You’ll bring customer service experience in a busy setting, strong keyboard skills and familiarity with Microsoft applications. No formal qualification is required. Call centre or medical experience, including medical terminology, is desirable. You must be available for a roster covering 24 hours and seven days, with overtime, weekend and public holiday work as required.

About the recruitment pool

We’re establishing a pool of suitable candidates for permanent full‑time Call Centre vacancies as they become available. Applicants assessed as suitable may be considered for opportunities according to service needs. Inclusion in the pool does not guarantee an offer of employment.

About us

(SCSS) is a unique public healthcare organisation that serves health consumers and provides specialist clinical services to the health system in South Australia. SCSS encompasses BreastScreen SA, SA Dental, SA Medical Imaging, SA Pathology, and SA Pharmacy. Come and work with us to improve the health and well‑being of South Australians, across all age groups and at any time of their life or health need.

What we offer

• Salary Benefits: Enjoy flexible salary packaging options , including up to $9,010 each FBT year for living expenses (such as mortgage, rent, utilities and groceries) plus an additional $2,650 for meal and entertainment expenses.
• Professional Development: Opportunity to apply for reimbursement of eligible professional development activities, and access to dedicated leave for ongoing learning.
• Annual Leave: Enjoy paid recreation leave for essential rejuvenation, with leave loading applied.
• Health and Fitness Benefits: Access to Fitness Passport, a discounted workplace health and fitness programme for you and your family, plus an annual voluntary flu vaccination to support your wellbeing.
• Employee Assistance Program: Confidential counselling and support services for you and your family via our Employee Assistance Programme.

Diversity and inclusion:

Statewide supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Application Information:

• Please refer to the role description for essential educational/vocational qualifications that may be required.
• Appointment will be subject to a satisfactory Criminal History Check and compliant Immunisation screening as indicated in the role description.
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position.

Job reference: 952011

Enquiries to:

Sarah Chadwick, Call Centre Supervisor
Telephone: [phone]

Email:

[e-mail]

Application Closing Date: 28th of October 2027

Attachments

952011 - RD for Call Centre - Customer Service Officer - SA PATHOLOGY (POOL).pdf