Advertising Account Manager

Canvas Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Ideagen in Sydney is seeking an Account Manager to manage key client relationships across Education, Healthcare, Aged Care, and Government sectors. The role focuses on acting as the primary contact for accounts, addressing client needs, and driving customer success with SaaS solutions.

You will conduct regular business reviews, identify upsell opportunities, and develop account plans to grow revenue within existing clients while collaborating with the global sales team in a hybrid work

Qualifications

• 5+ years of experience in account management, business development, customer success, or sales, preferably in the SaaS industry.
• Proven track record of managing and growing accounts in Education, Healthcare, Aged Care, or Government verticals.
• Strong understanding of SaaS solutions and their applications within the specified verticals.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.

Responsibilities

• Account Management & Client Relations: Build and maintain strong relationships with key stakeholders in Education, Healthcare, Aged Care, and Government sectors.
• Primary Point of Contact: Act as the main liaison for assigned accounts, addressing client needs, resolving issues, and ensuring satisfaction.
• Business Reviews & Growth: Conduct regular client reviews to assess needs, provide strategic recommendations, and identify upsell or cross-sell opportunities.
• Strategic Business Expansion: Develop and implement account plans to drive revenue growth and achieve sales targets within existing clients.
• Customer Success & Engagement: Monitor client adoption of SaaS solutions, collaborate with the Customer Success Team, and provide insights to enhance product value.
• Market & Industry Insights: Stay informed about industry trends, regulatory changes, and competitive dynamics to refine sales strategies and product offerings.
• Networking & Brand Promotion: Represent Ideagen at industry events, conferences, and networking opportunities to strengthen brand presence and generate leads.
• Data-Driven Decision-Making: Utilize CRM tools to track interactions, sales performance, and market trends, providing reports for strategic business planning.

Job description

Account Manager – Ideagen

Location – Sydney, Australia

Function – Global Sales

Department – Compliance

Working Pattern – Hybrid

Benefits – Benefits and Rewards

DEI – DEI Strategy Launch

• Account Management & Client Relations : Build and maintain strong relationships with key stakeholders in the Education, Healthcare, Aged Care, and Government sectors.
• Primary Point of Contact : Act as the main liaison for assigned accounts, addressing client needs, resolving issues, and ensuring satisfaction.
• Business Reviews & Growth : Conduct regular client reviews to assess needs, provide strategic recommendations, and identify upsell or cross-sell opportunities.
• Strategic Business Expansion : Develop and implement account plans to drive revenue growth and achieve sales targets within existing clients.
• Customer Success & Engagement : Monitor client adoption of SaaS solutions, collaborate with the Customer Success Team, and provide insights to enhance product value.
• Market & Industry Insights : Stay informed about industry trends, regulatory changes, and competitive dynamics to refine sales strategies and product offerings.
• Networking & Brand Promotion : Represent Ideagen at industry events, conferences, and networking opportunities to strengthen brand presence and generate leads.
• Data-Driven Decision-Making : Utilize CRM tools to track interactions, sales performance, and market trends, providing reports for strategic business planning.

• 5+ years of experience in account management, business development, customer success, or sales, preferably in the SaaS industry.
• Proven track record of managing and growing accounts in the Education, Healthcare, Aged Care, or Government verticals.
• Strong understanding of SaaS solutions and their applications within the specified verticals.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.