Rural Aged Care Scheduling Lead – Remote/On-site

Queensland Corrective Services; Adelaide; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

Country Home Services is seeking a Scheduling Coordinator to join our team and ensure accurate allocation of services to regional clients. The role is based in Nuriootpa with work-from-home options for the right applicant, and shifts run 7:00am–6:00pm, five days a week with occasional weekend work.

You’ll schedule Home Care Workers, balance client needs and worker availability, monitor shifts and respond to notifications, delivering high-quality aged care in the community.

Qualifications

• Availability to work shifts across the full 7:00am–6:00pm span, 5 days a week, including occasional weekend shifts
• Ability to work on site at our Nuriootpa office
• Certificate III in Individual Support (or relevant qualification) or be willing to obtain
• Valid police check with aged care stated as the purpose or NDIS worker check (or a willingness to obtain)
• Previous experience scheduling and allocating Home Care Workers
• Experience with rostering software
• Ability to manage competing priorities and multi-task in a fast-paced workplace
• Excellent written, verbal and listening communication, and strong interpersonal skills
• Demonstrated ability to manage your time and workload independently while collaborating in a team
• An empathetic approach to working with our clients and team members
• Visual Care knowledge
• Experience in the aged care sector

Responsibilities

• Schedule Home Care Workers according to client preference and worker availability
• Coordinate replacement workers for planned and unplanned leave
• Update Care Worker availability and monitor unallocated shifts to ensure coverage as quickly as possible
• Analyse worker availability against client requirements to make the most efficient use of resources
• Monitor, manage and action notifications from Care Partners and Home Care Workers
• Provide excellent customer service on our dedicated Scheduling Phone Line

Job description

Country Home Services is seeking a Scheduling Coordinator to join our team and ensure accurate allocation of services to regional clients. The role is based in Nuriootpa with work-from-home options for the right applicant, and shifts run 7:00am–6:00pm, five days a week with occasional weekend work.

You’ll schedule Home Care Workers, balance client needs and worker availability, monitor shifts and respond to notifications, delivering high-quality aged care in the community.