Return-to-Work Specialist: Injury Recovery & Adjustments

Iss Global; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

ISS is seeking a Return to Work (RTW) Coordinator in Sydney, NSW, Australia. This role connects employees, operations, Injury Assist, medical providers and insurers to translate capacity into practical RTW plans, suitable duties and workplace adjustments.

Travel across Sydney and the NSW North Coast is required. Responsibilities include coordinating injury management from notification through sustainable RTW, developing RTW plans, maintaining respectful communication with injured employees,

Qualifications

• RTW accreditation or training is required.
• Knowledge of NSW workers compensation and privacy obligations.
• Strong case coordination and stakeholder management.
• Good organisational and reporting skills.

Responsibilities

• Coordinate injury management and recovery-at-work from notification to sustainable return to work.
• Develop and review RTW plans aligned with capacity and workplace requirements.
• Maintain regular communication with injured employees and address barriers to recovery.
• Coach managers on suitable duties and workplace adjustments.
• Coordinate actions between worker, manager, RTW Coordinator and insurer.
• Maintain confidential records and ensure compliance.
• Monitor KPIs and provider performance to identify improvements.
• Support audits, governance reporting and injury-prevention initiatives.

Skills

RTW accreditation

Stakeholder management

Case coordination

Organisational skills

Job description

ISS is seeking a Return to Work (RTW) Coordinator in Sydney, NSW, Australia. This role connects employees, operations, Injury Assist, medical providers and insurers to translate capacity into practical RTW plans, suitable duties and workplace adjustments.

Travel across Sydney and the NSW North Coast is required. Responsibilities include coordinating injury management from notification through sustainable RTW, developing RTW plans, maintaining respectful communication with injured employees,