Return-to-Work Specialist: Injury Recovery & Adjustments

ISS Global

Sydney

On-site

AUD 70,000 - 95,000

Full time

12 days ago

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Job summary

ISS is seeking a Return to Work (RTW) Coordinator in Sydney, NSW, Australia. This role connects employees, operations, Injury Assist, medical providers and insurers to translate capacity into practical RTW plans, suitable duties and workplace adjustments.

Travel across Sydney and the NSW North Coast is required. Responsibilities include coordinating injury management from notification through sustainable RTW, developing RTW plans, maintaining respectful communication with injured employees,

Qualifications

RTW accreditation or training is required.
Knowledge of NSW workers compensation and privacy obligations.
Strong case coordination and stakeholder management.
Good organisational and reporting skills.

Responsibilities

Coordinate injury management and recovery-at-work from notification to sustainable return to work.
Develop and review RTW plans aligned with capacity and workplace requirements.
Maintain regular communication with injured employees and address barriers to recovery.
Coach managers on suitable duties and workplace adjustments.
Coordinate actions between worker, manager, RTW Coordinator and insurer.
Maintain confidential records and ensure compliance.
Monitor KPIs and provider performance to identify improvements.
Support audits, governance reporting and injury-prevention initiatives.