RSO/VSA

Europcar; Australia; Remote; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Competitive hourly rate

Casual loading

Uncapped incentives

Ongoing training

Job summary

Europcar Mobility Group in Maroochydore is seeking a casual Sales & Customer Service Officer to greet customers, process rentals and upsell products. Join a global brand with ongoing training and uncapped incentives. A customer-first mindset and strong communication are essential; flexible weekends/public holidays required.

Enjoy a competitive hourly rate plus casual loading, plus career development opportunities and employee discounts.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and assist customers in renting vehicles based on preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address inquiries and concerns with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods for damages.
• Maintain knowledge of current promotions and products to assist sales.
• Build strong customer relationships for repeat business.

Skills

Sales experience

Customer service

Retail experience

Communication skills

Team player

Tools

POS software

CRM systems

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.## ## **Job Description**We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Maroochydore South team on a casual basis!## * Competitive hourly rate + casual loading + uncapped incentives* Boost your income with our performance-based incentive program* Ongoing training and career development opportunities* Global brand opportunities across AU/NZ and beyond* Proudly ranked in the Top 30 of the 2025 GoodCompany Awards* Access same-day pay through our financial wellbeing partner* Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)* 24/7 wellbeing support via EAP and the Calm App**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles## To be considered, you should possess:* Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays* Valid Australian driver's license with a clean driving record* Full working rights in Australia (current and ongoing)* A positive, proactive and team-oriented attitude!**About Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.“We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar(R)- a global leader of car rental and light commercial vehicle rental, Goldcar(R)- a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car(R), one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil(R), a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info:**Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. *“We help to change the way you move”* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar(R)- a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar(R)- a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car(R), one of the main players in the car rental market in the US, with a "value for money" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: