RSO/VSA

Europcar Mobility Group; Sydney; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Six weeks' parental leave

Training and development

Global brand opportunities

Same-day pay

Referral bonuses

Employee discounts

Job summary

Europcar Mobility Group in Sydney City is seeking a part-time Sales & Customer Service Officer to join our team. You will greet customers, process rental agreements and upsell products while delivering a friendly, service-first experience.

The role requires experience in sales or customer service, excellent communication skills, and flexibility to work a rotating roster including weekends and public holidays. Valid Australian driver’s license is preferred and car rental experience is a plus.

Qualifications

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Flexibility to work on a rotating shift roster including weekends and public holidays
• Valid Australian driver’s license (preferred)

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address inquiries and concerns promptly and professionally
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods
• Maintain knowledge of current promotions, services and products
• Build strong customer relationships to encourage repeat business
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

Skills

Sales experience

Customer service

Communication skills

Teamwork

Tools

POS systems

CRM software

Job description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Sydney City team on a part time basis!

Competitive hourly rate + shift loading + uncapped incentives

Boost your income with our performance-based incentive program

Six weeks' employer-paid parental leave (in addition to government entitlements)

Ongoing training and career development opportunities

Global brand opportunities across AU/NZ and beyond

Proudly ranked in the Top 30 of the 2025 GoodCompany Awards

Access same-day pay through our financial wellbeing partner

Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)

24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

Greet and assist customers in renting vehicles as based on their preferences and needs

Process rental agreements accurately and efficiently

Promote and upsell additional products and services

Address customer inquires and concerns promptly and professionally, with a service first approach

Achieve or exceed individual and team sales targets

Inspect vehicles before and after rental periods, noting any damages

Maintain knowledge of current promotions, services, and products to assist with sales efforts

Build strong customer relationships to encourage repeat business and referrals

Detailing and cleaning vehicles to business quality standards

Refuel and transport vehicles

To be considered, you should possess:

Previous experience in sales, customer service or retail

Car rental experience is highly desirable

Excellent communication and interpersonal skills, with a customer-first mindset

Confident using computer systems and technology

Ability to work efficiently in a fast-paced, high-pressure environment

Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

Valid Australian driver's license with a clean driving record

Full working rights in Australia (current and ongoing)

A positive, proactive and team-oriented attitude!

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

"We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).