Operations Coordinator

Randstad; Port Stephens Council; On-site; AUD 47,000 - 63,000; Full time

Job summary

Randstad is seeking an Operations Coordinator in Tomago to plan routes and schedule vehicles and drivers, ensuring efficient waste collection and accurate invoicing. The role is fully onsite and operates on a full-time contract basis with standard business hours, offering opportunities for temp-to-perm progression.

You will liaise with customers, manage site access, and maintain records while supporting daily operations and reporting obligations.

Qualifications

• Background in administration and customer service.
• Experience in a blue-collar, fleet, or transport environment is highly regarded.
• Strong verbal and written communication skills with a team-player attitude.
• Ability to prioritize and problem-solve in a dynamic, high-demand setting.
• Fault and Fatigue reporting or waste industry experience is desirable, but not essential.

Responsibilities

• Liaise directly with customers to schedule services, manage site access, and resolve operational issues promptly.
• Plan efficient routes and schedules to allocate vehicles and drivers, maximizing collection volumes.
• Conduct daily driver debriefs and assist with Fault and Fatigue reporting.
• Respond to customer inquiries to assist with new business and maintain service records.
• Create and maintain accurate EPA waste tracking records online and generate operational reports.
• Build strong working relationships with drivers and internal teams to ensure smooth daily operations.

Skills

Admin

Customer Service

Fleet/Transport

Communication

Prioritization

Problem-Solving

Job description

The Details:

• Start: ASAP
• Role Type: Contract Opportunity (Potential temp-to-perm)
• Location: Tomago (100% Fully Onsite)
• Pay Rate: $40 per hour + super
• Work Rights: Full Australian Working Rights Required
• Hours: Full Time, Monday to Friday, 9:00 AM - 5:00 PM (Flexible start times available)

Summary

The Operations Coordinator works as part of a team, using data from business systems and customer interactions to plan routes and schedule vehicles and drivers to efficiently service customer sites and maximise waste collection volumes across the market.

The Purpose

The purpose of this role is to plan and schedule vehicles and drivers to maximise waste collection volumes and service efficiency, while creating and maintaining records to ensure regulatory reporting obligations are fulfilled, business systems are kept up to date, and customers are accurately invoiced.

Key Responsibilities:

• Liaise directly with customers to schedule services, manage site access, and resolve operational issues promptly.
• Plan efficient routes and schedules to allocate vehicles and drivers, maximizing collection volumes.
• Conduct daily driver debriefs and assist with Fault and Fatigue reporting.
• Respond to customer inquiries to assist with new business and maintain service records.
• Create and maintain accurate EPA waste tracking records online and generate operational reports.
• Build strong working relationships with drivers and internal teams to ensure smooth daily operations.

Skills & Experience Required:

• Background in administration and customer service
• Experience working in a blue-collar, fleet, or transport environment is highly regarded.
• Strong verbal and written communication skills with a team-player attitude.
• Ability to prioritize and problem-solve in a dynamic, high-demand setting.
• Fault and Fatigue reporting or waste industry experience is desirable, but not essential.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.