Rostering & Workforce Analytics Specialist

Flight Centre Travel Group; Queensland; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Travel discounts

Career opportunities

Health discounts

Mental health support

Social events

CSR and volunteering

Sustainability initiatives

Job summary

Flight Centre Travel Group Australia (FCTG) seeks a Workforce Planning Specialist to optimise rostering and drive data-led workforce decisions. You will partner with leaders and People Experience teams to create smart workforce solutions balancing operational needs with employee experience.

You will champion the rostering system, deliver insights, ensure compliance, and support a fast-paced, people-focused environment. This role offers a dynamic culture within a large travel group.

Qualifications

• Experience or exposure to rostering, workforce planning, and/or payroll.
• Experience using rostering systems - Humanforce/TimeTarget experience is highly desirable.
• Strong customer service, communication and stakeholder relationship-building skills.
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines.
• Highly organised, adaptable and able to work autonomously to deliver outcomes.
• Strong attention to detail with a proactive approach to problem-solving and continuous improvement.

Responsibilities

• Develop, coordinate, and maintain employee rosters in line with relevant agreements and legislative requirements.
• Partner with Team Leaders, Area Leaders, Payroll, and People + Culture to support workforce planning needs.
• Facilitate training sessions to ensure leaders understand rostering compliance requirements.
• Analyse workforce data and provide insights to support workforce planning, roster optimisation and business performance.
• Optimise rostering practices to align with business requirements, minimise pay risk and maximise resource utilisation.
• Build strong stakeholder relationships, provide exceptional support and influence outcomes across the business.
• Manage competing priorities effectively while contributing to team objectives and deadlines.

Skills

Rostering

Workforce planning

Payroll experience

Stakeholder management

Data analysis

Tools

Humanforce

TimeTarget

Job description

Flight Centre Travel Group Australia (FCTG) seeks a Workforce Planning Specialist to optimise rostering and drive data-led workforce decisions. You will partner with leaders and People Experience teams to create smart workforce solutions balancing operational needs with employee experience.

You will champion the rostering system, deliver insights, ensure compliance, and support a fast-paced, people-focused environment. This role offers a dynamic culture within a large travel group.