Workforce Planning Specialist

People and Culture; Queensland; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Travel discounts

Career opportunities

Health discounts

Mental health support

Social events

CSR and volunteering

Sustainability initiatives

Job summary

Flight Centre Travel Group Australia (FCTG) seeks a Workforce Planning Specialist to optimise rostering and drive data-led workforce decisions. You will partner with leaders and People Experience teams to create smart workforce solutions balancing operational needs with employee experience.

You will champion the rostering system, deliver insights, ensure compliance, and support a fast-paced, people-focused environment. This role offers a dynamic culture within a large travel group.

Qualifications

• Experience or exposure to rostering, workforce planning, and/or payroll.
• Experience using rostering systems - Humanforce/TimeTarget experience is highly desirable.
• Strong customer service, communication and stakeholder relationship-building skills.
• Ability to thrive in a fast-paced environment, managing multiple priorities and deadlines.
• Highly organised, adaptable and able to work autonomously to deliver outcomes.
• Strong attention to detail with a proactive approach to problem-solving and continuous improvement.

Responsibilities

• Develop, coordinate, and maintain employee rosters in line with relevant agreements and legislative requirements.
• Partner with Team Leaders, Area Leaders, Payroll, and People + Culture to support workforce planning needs.
• Facilitate training sessions to ensure leaders understand rostering compliance requirements.
• Analyse workforce data and provide insights to support workforce planning, roster optimisation and business performance.
• Optimise rostering practices to align with business requirements, minimise pay risk and maximise resource utilisation.
• Build strong stakeholder relationships, provide exceptional support and influence outcomes across the business.
• Manage competing priorities effectively while contributing to team objectives and deadlines.

Skills

Rostering

Workforce planning

Payroll experience

Stakeholder management

Data analysis

Tools

Humanforce

TimeTarget

Job description

Workforce Planning Specialist

Job no: 533254
Brand: People and Culture
Work type: Full time
Location: Queensland
Categories: Operations and Logistics, People and Culture

About the Opportunity

Flight Centre Travel Group (FCTG) is looking for a Workforce Planning Specialist to optimise rostering and drive data led workforce decisions.

You will play a key role in driving efficient, compliant, and data‑led rostering across the business.

As a Workforce Planning Specialist, you will partner closely with leaders and People Experience teams to create smart workforce solutions that balance operational needs with employee experience.

You will champion the rostering system, deliver insights, and ensure compliance, while supporting a fast‑paced, people‑focused environment.

What you will do:

• Develop, coordinate, and maintain employee rosters in line with relevant agreements and legislative requirements
• Partner with Team Leaders, Area Leaders, Payroll, and People + Culture to support workforce planning needs
• Facilitate training sessions to ensure leaders understand rostering compliance requirements
• Analyse workforce data and provide insights to support workforce planning, roster optimisation and business performance
• Optimise rostering practices to align with business requirements, minimise pay risk and maximise resource utilisation
• Build strong stakeholder relationships, provide exceptional support and influence outcomes across the business
• Manage competing priorities effectively while contributing to team objectives and deadlines

What you will need:

• Experience or exposure to rostering, workforce planning, and/or payroll
• Experience using rostering systems - Humanforce/TimeTarget experience is highly desirable
• Strong customer service, communication and stakeholder relationship-building skills
• Ability to thrive in a fast‑paced environment, managing multiple priorities and deadlines
• Highly organised, adaptable and able to work autonomously to deliver outcomes
• Strong attention to detail with a proactive approach to problem‑solving and continuous improvement
• A positive attitude, team‑first mindset and a good sense of humour, because you'll be working alongside one of FCTG's most entertaining teams.

What you will enjoy:

Culture: you will be employed by Flight Centre Travel Group Australia (FCTG) - an inclusive company that offers a team culture like no other in the industry. We are proud to be a certifiedGreat Place To Work® Australia New Zealand Pty Ltd 2026

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Development:Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts:Accessible via our employee-only portal with 500+ of Australia’s leading retailers,health and wellness providers, financial planning advice, employee share plan and more

Travel Discounts:Including family and friends - on flights, hotels, tours, cruises, travel insurance and more

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end‑of‑trip facilities

Mental Health:Support and Employee Assistance Program for staff and family

Social:Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in 2026)and huge EOFY Celebration

Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leave

Sustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environment

Please Note: Applications can only be considered by candidates who are based in Brisbane or willing to relocate and have the right to work in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.

Applications close: