Rostering & On-Call Coordinator - Flexible Hours & Perks

Five Good Friends; City of Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Wellness allowance

Extra annual leave

Counselling service

Parental leave support

Job summary

Five Good Friends in Brisbane seeks a full-time Rostering and On Call Coordinator to support our rostering team across Australia. You’ll work with Helper Coordinators and Team Leader to ensure all visits run smoothly, arrange coverage for emergencies, and match Members with the right Helpers.

The role offers flexible working from our South Brisbane HQ with occasional work from home, plus a wellness allowance and extra annual leave; we value people who stay calm under pressure and learn fast

Qualifications

• 1+ years of rostering experience (essential).
• Experience in health, aged care, community care, or disability sectors (highly regarded).
• Ability to work under pressure and meet tight deadlines.
• Understanding of Aged Care and NDIS workforce compliance (or willingness to learn).
• Familiarity with the Fair Work Act and SCHADS award (highly regarded).
• Strong tech skills and ability to learn new systems quickly.

Responsibilities

• Use rostering software to identify and contact suitable Helpers for short-term, one-off, and emergency services.
• Roster both independent contractor and employee Helpers.
• Collaborate with Care Teams to solve rostering challenges.
• Communicate roster changes to Members and their Care Teams.
• Answer hotline calls and texts from Helpers and Members, triaging and resolving queries.
• Ensure Helper compliance with aged care and NDIS screening requirements.

Skills

Rostering experience

Healthcare exposure

Tech-savvy

Work under pressure

Tools

Rostering software

Job description

Five Good Friends in Brisbane seeks a full-time Rostering and On Call Coordinator to support our rostering team across Australia. You’ll work with Helper Coordinators and Team Leader to ensure all visits run smoothly, arrange coverage for emergencies, and match Members with the right Helpers.

The role offers flexible working from our South Brisbane HQ with occasional work from home, plus a wellness allowance and extra annual leave; we value people who stay calm under pressure and learn fast