Care Coordinator

Five Good Friends; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness allowance

Extra annual leave

Counselling through Sonder Program

Parental leave top up

Remote work options

Job summary

Five Good Friends is seeking a Care Coordinator to join our mission of delivering exceptional in-home care. You’ll be the main contact for Members, coordinating assessment, planning, and delivery of services with Helpers and third-party partners.

In this role you’ll work closely with Care Specialists, Community Nurses, and Workforce Coordinators to create tailored, person-centred care plans. You’ll update Help Plans, advocate for funding, and ensure quality, empathetic support for Members and

Qualifications

• 2+ years’ experience as a Care Coordinator in Support At Home packages or similar.
• Ability to maximise package budgets and leverage community supports.
• Strong written and verbal communication; patient and empathetic.

Responsibilities

• Coordinate care plans and services for Members, ensuring quality and continuity.
• Engage with Members and families to understand needs and goals.
• Update Help Plans and advocate for additional funding when required.
• Refer to internal and external providers for clinical and allied health support.
• Use our software to manage workflows and help Members navigate their care.
• Collaborate with the Care Team to deliver holistic, person-centred solutions.

Skills

Care coordination

Empathy

Communication

Organisational skills

Technology literacy

Tools

Care software

Workflow management

Job description

Hi there! We’re Five Good Friends. We’re an approved aged care and NDIS service provider helping our Members (others call them clients) live vibrantly in their own homes. We wrap a care team around them and their families, supported by innovative software that coordinates in the background—so our teams can focus on what matters most: delivering exceptional care.

We’re proud to be a place where purpose meets impact. Every day, our work contributes to helping people live their best lives, and that starts with our people.

As more people choose Five Good Friends, we’re growing our Care Team to ensure every Member feels supported and empowered. That’s where you come in.

About The Role

We’re looking for a Care Coordinator to join our team. You’ll be the key contact for Members, coordinating the assessment, planning, and delivery of care and services—both through our Helpers (support workers) and trusted third-party partners. This is a role where empathy meets expertise. You’ll work closely with Care Specialists, Community Nurses, and Workforce Coordinators to create tailored solutions that help Members live well at home. From updating Help Plans to arranging allied health referrals, every day brings new opportunities to make a meaningful impact.

What You’ll Be Doing

• Coordinating care plans and services for Members, ensuring quality and continuity.
• Engaging with Members and families to understand needs and goals.
• Updating Help Plans and advocating for additional funding when required.
• Referring to internal and external providers for clinical and allied health support.
• Using our software to manage workflows and help Members navigate their care.
• Collaborating with the Care Team to deliver holistic, person-centred solutions.
• Responding with empathy and creativity—whether it’s arranging extra support, sending flowers, or connecting carers to resources.

About You

• Minimum 2 years’ experience as a Care Coordinator in Support At Home packages or similar.
• Skilled at maximising package budgets and leveraging community supports.
• Strong communicator—both written and verbal—with a down-to-earth approach.
• Patient, empathetic, and able to build trust with Members and families.
• Highly organised with an eye for detail and deadlines.
• Comfortable using technology and advocating for its benefits.
• Collaborative team player who values feedback and continuous improvement.

What’s In It For You

• Competitive salary package that recognises your skills and experience.
• Flexible work options—based in South Brisbane with the ability to work from home a few days per week. (Open to applications from interstate for remote work.)
• $500 yearly wellness allowance to spend on anything that helps you feel good outside of work.
• Extra time off – after 2 years, you’ll earn an extra day of annual leave each year. You can also buy more leave if you’d like.
• Free, confidential counselling through our Sonder Program.
• Parental leave support – we top up wages for eligible caregivers, and primary caregivers get extra super during their first year of unpaid leave.
• Extend our care to a loved one at a special rate. This family member will receive Care Managed services at Self Managed prices (values vary depending on circumstances)
• We’re a genuinely great place to work – our employee engagement scores are 17% above the industry average.
• Okinawa trip – after 5 years with us, we’ll send you to Japan to visit the community that inspired Five Good Friends. Flights, hotel, and transfers are all covered.