Quality And Compliance Officer

Lumiere Foundation; Sydney; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Salary packaging

Counselling services

Training & development

Diversity & inclusion

On-call support

Employee Assistance Program

Job summary

The Lumiere Foundation is seeking a Quality and Compliance Officer to join the Quality Team, based at our Sydney office. You will oversee adherence to NDIS Practice Standards and OOHC Code of Practice to support the welfare and safety of people we serve.

In this Not-for-Profit role you will drive continuous improvement, maintain compliance registers, and participate in internal audits while collaborating with ICCare and frontline teams to sustain accreditation and high-quality care.

Qualifications

• Experience in internal auditing or compliance roles with strong problem-solving skills.
• NDIS and OOHC space experience is highly regarded.
• Strong written documentation and English communication for professional notes and reports.

Responsibilities

• Ensure the organisation remains quality and compliance focused and supports continuous improvement.
• Drive compliance activities across the organisation.
• Participate in internal auditing activities per the Internal Audit Schedule.
• Maintain key compliance registers and documentation.
• Lead projects as directed by the Quality, Compliance and Safeguarding Manager.
• Collate data and analyse trends across the organisation.
• Identify improvement areas and recommend strategic solutions for complex matters.
• Complete risk assessments and implement mitigation actions.
• Perform administrative tasks within agreed timeframes.

Skills

Internal auditing

Compliance

Safeguarding

Governance

Project management

Communication

Education

Tertiary qualification in relevant field

Job description

Make a real difference by driving continuous improvement and compliance activities across our organisation!

If you are a critical thinker with an eye for detail,we’dlove to hear from you.

About Us

The Lumiere Foundation is a Not for Profit (NFP) organisation supporting people experiencing disadvantages, trauma and complex life challenges. We partner with community service organisations to provide skilled staff to disability and Out-of-Home Care services, helping young people stay safe, supported, and connected.

Every person in our organisation plays a role in delivering consistent, high-quality care, whether supporting young people directly or working behind the scenes. At Lumiere Foundation, your work creates real change, for a brighter tomorrow.

About the Role

We are seeking a Quality and Compliance Officer to join the Quality Team with our partner organisation, Interactive Community Care (ICCare). You will be employed by Lumiere Foundation and work onsite with ICCare's based at our Sydney office in Seven Hills, NSW.

In this role, you will utilise the NDIS Practice Standards and the OOHC Code of Practice to play a key role in maintaining the welfare, wellbeing and safety of the people we support and the organisation’s accreditation for the future.

What we Offer:

• Competitive salary based on your skills and experience, and relevant industry qualifications.
• Increase your take-home pay with salary packaging of up to $15,900 pre-tax each year.
• Save on lifestyle expenses using up to $2,650 pre-tax for meals, entertainment, and holiday accommodation.
• Free confidential counselling for you and your family viaEmployeeAssistance Program.
• The opportunity to work with a supportive, trauma-informed team focused on safe, high-quality care for young people.
• Training and development opportunities including Therapeutic Crisis Intervention.
• A workplace that values diversity, inclusion, and equal employment opportunities.
• Dedicated on-call team for after-hours support.
• Access to our Employee Assistance Program.

Key Responsibilities

• Ensure the organisation is quality and compliance focussed and support the culture of continuous improvement.
• Drive compliance activities across the organisation.
• Participate in the internal auditing activities of the organisation, as outlined in the Internal Audit Schedule.
• Maintain a range of key compliance registers and documentation.
• Take on and lead projects as assigned by the Quality, Compliance and Safeguarding Manager.
• Collate data and analyse trends across the organisation.
• Identify areas of improvement and recommend strategic solutions for complex matters.
• Complete risk assessments and implement mitigation actions.
• Complete administrative tasks inline with agreed timeframes.

What You'll Bring

• Experience: Previous experience in an internal auditing, compliance, safeguarding, governance, project management, or related role, where you have demonstrated problem solving skills in complex situations.
• Highly regarded but not essential: Tertiary qualification in relevant industry field.
• Practice knowledge: Experience in NDIS and OOHC space is highly regarded.
• Communication Requirements: Demonstrated written documentation skills and English proficiency for professional case notes, reports and verbal communication are essential.
• Interpersonal skills: Able to build rapport with a range of people, influence stakeholders, and work with multiple teams across the organisation.
• Teamwork & resilience: Confident working independently and within a fast-paced, dynamic team.
• National Crime Check (or willingness to obtain)
• NSW Working with Children Check (WWCC)
• Licensing & transport: Current Australian driver's licence and reliable vehicle with comprehensive insurance.