Quality And Compliance Officer

Lumiere Foundation; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Meals & accommodation pre-tax

Employee Assistance Program

Training & development

On-call support

Diversity & inclusion

Supportive team

Job summary

The Lumiere Foundation is seeking a Quality and Compliance Officer to join the Quality Team, working onsite with Interactive Community Care (ICCare) in Seven Hills, NSW. You will apply NDIS Practice Standards and OOHC Code of Practice to support welfare, safety and accreditation for the future.

You will bring auditing, compliance and governance experience, strong analytical skills and the ability to drive continuous improvement within a compassionate, trauma-informed organisation serving

Qualifications

• Experience in internal auditing, compliance, safeguarding, governance or project management.
• Strong problem-solving skills in complex situations.
• Knowledge of NDIS and OOHC space is advantageous.

Responsibilities

• Ensure the organisation is quality and compliance focussed and support the culture of continuous improvement.
• Drive compliance activities across the organisation.
• Participate in the internal auditing activities, as outlined in the Internal Audit Schedule.
• Maintain a range of key compliance registers and documentation.
• Take on and lead projects as assigned by the Quality, Compliance and Safeguarding Manager.
• Collate data and analyse trends across the organisation.
• Identify areas of improvement and recommend strategic solutions for complex matters.
• Complete risk assessments and implement mitigation actions.
• Complete administrative tasks inline with agreed timeframes.

Skills

Internal auditing

Compliance

Governance

Project management

Problem solving

Communication

Education

Tertiary qualification in relevant field

Job description

Make a real difference by driving continuous improvement and compliance activities across our organisation!

If you are a critical thinker with an eye for detail,we'd love to hear from you.

About Us

The Lumiere Foundation is a Not for Profit (NFP) organisation supporting people experiencing disadvantages, trauma and complex life challenges. We partner with community service organisations to provide skilled staff to disability and Out-of-Home Care services, helping young people stay safe, supported, and connected.

Every person in our organisation plays a role in delivering consistent, high-quality care, whether supporting young people directly or working behind the scenes. At Lumiere Foundation, your work creates real change, for a brighter tomorrow.

About the Role

We are seeking a Quality and Compliance Officer to join the Quality Team with our partner organisation, Interactive Community Care (ICCare). You will be employed by Lumiere Foundation and work onsite with ICCare's based at our Sydney office in Seven Hills, NSW.

In this role, you will utilise the NDIS Practice Standards and the OOHC Code of Practice to play a key role in maintaining the welfare, wellbeing and safety of the people we support and the organisation’s accreditation for the future.

What we Offer:

• Competitive salary based on your skills and experience, and relevant industry qualifications.


• Increase your take-home pay with salary packaging of up to $15,900 pre-tax each year.


• Save on lifestyle expenses using up to $2,650 pre-tax for meals, entertainment, and holiday accommodation.


• Free confidential counselling for you and your family viaEmployeeAssistance Program.


• The opportunity to work with a supportive, trauma-informed team focused on safe, high-quality care for young people.


• Training and development opportunities including Therapeutic Crisis Intervention.


• A workplace that values diversity, inclusion, and equal employment opportunities.


• Dedicated on-call team for after-hours support.


• Access to our Employee Assistance Program.

Key Responsibilities

• Ensure the organisation is quality and compliance focussed and support the culture of continuous improvement.


• Drive compliance activities across the organisation.


• Participate in the internal auditing activities of the organisation, as outlined in the Internal Audit Schedule.


• Maintain a range of key compliance registers and documentation.


• Take on and lead projects as assigned by the Quality, Compliance and Safeguarding Manager.


• Collate data and analyse trends across the organisation.


• Identify areas of improvement and recommend strategic solutions for complex matters.


• Complete risk assessments and implement mitigation actions.


• Complete administrative tasks inline with agreed timeframes.

What You'll Bring

• Experience: Previous experience in an internal auditing, compliance, safeguarding, governance, project management, or related role, where you have demonstrated problem solving skills in complex situations.


• Highly regarded but not essential: Tertiary qualification in relevant industry field.


• Practice knowledge: Experience in NDIS and OOHC space is highly regarded.


• Communication Requirements: Demonstrated written documentation skills and English proficiency for professional case notes, reports and verbal communication are essential.


• Interpersonal skills: Able to build rapport with a range of people, influence stakeholders, and work with multiple teams across the organisation.


• Teamwork & resilience: Confident working independently and within a fast-paced, dynamic team.


• National Crime Check (or willingness to obtain)


• NSW Working with Children Check (WWCC)


• Licensing & transport: Current Australian driver's licence and reliable vehicle with comprehensive insurance.


• Cleared NDIS Worker Screening Check

If you would like further information on this role, please contact [e-mail].

Company Overview

Lumiere Foundation supports people and communities experiencing complex challenges across Australia. We work alongside vulnerable children, young people, adults and families across youth services, disability, family support, ageing, mental health and broader community care. We strengthen the community care sector by building capable, consistent and supported workforces that deliver safe, high-quality care. Our teams contribute both on the frontline and behind the scenes, ensuring individuals receive the support they deserve. Every role contributes to safer communities, better outcomes and a brighter tomorrow for the people we support.