Rostering Coordinator - Aged Care

Australian Unity; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Community Leave

Flexible hybrid work

LinkedIn Learning access

Staff discounts

Fitness Passport

Novated Car Leasing

Parental Leave 14 weeks

Job summary

Australian Unity is seeking a Scheduling Coordinator in New South Wales to plan and manage care worker rosters, ensuring timely and high-quality service while coordinating third-party bookings. This full-time, hybrid role is based at our Penrith/Parramatta office and involves close collaboration with the supply and demand team to optimise scheduling processes.

You will be the first point of contact for scheduling changes, use data and systems to maintain accuracy, and deliver responsive support

Qualifications

• Experience in scheduling or rostering is ideal but not essential.
• We welcome applicants from call centre or customer support backgrounds.
• Proficiency in Microsoft Office and general administration practices.

Responsibilities

• Schedule and manage care worker rosters with intraday changes and leave requests.
• Ensure rostering guidelines, training, and funding compliance.
• Coordinate third-party bookings and supplier engagement.
• Act as first point of contact for customer scheduling enquiries.
• Maintain accurate data in systems to support payroll accuracy.
• Provide workforce insights to leaders and assist with recruitment alignment.
• Deliver after-hours support when rostered, and promote safety and quality compliance.

Skills

Scheduling

Rostering

Communication

Tools

MS Office

Job description

At Australian Unity, we’re reimagining how health and care are delivered in local communities. By working together differently, we help customers live healthier, more independent, and fulfilling lives while staying connected to supportive communities.

As a Scheduling Coordinator, you’ll play a key role in making this happen. In this fast-paced role, you’ll plan and organise services, so they run smoothly and meet customer needs. You’ll work closely with our supply and demand team to improve scheduling processes using data and systems, ensuring customers receive timely, high-quality support.

You’ll be the first point of contact for service changes, managing care worker schedules, making quick adjustments, and coordinating third‑party bookings. Your work will directly impact the independence and well‑being of our customers, helping them live confidently at home.

This is a full‑time position based at our Penrith/Parramatta office offering a hybrid work arrangement.

Key accountabilities:

• Schedule and manage care worker rosters, including intraday changes and leave requests.
• Ensure compliance with rostering guidelines, training, and funding requirements.
• Coordinate third-party service bookings and supplier engagement.
• Act as first point of contact for customer scheduling enquiries, providing timely and friendly support.
• Use systems to maintain accurate data and support payroll accuracy.
• Provide workforce insights to leaders and assist with recruitment alignment.
• Deliver occasional after-hours support when rostered.
• Promote safety, quality, and compliance in all activities.

What You Will Bring

• Experience in scheduling or rostering is ideal but not essential — we also welcome applicants from a call centre or customer support background looking for a career change
• Adaptability, resilience, and a strong service mindset
• High attention to detail and commitment to quality and compliance
• Ability to work to tight deadlines and manage changing priorities
• Strong communication skills and empathy for customers and colleagues
• Proficiency in Microsoft Office and general administration practices
• Initiative and problem-solving skills with a focus on process improvement

Why work for Australian Unity?

• Additional Leave benefits including Community, Wellbeing & Deep Listening Leave
• Flexible Work Options –hybrid role combining WFH & Branch days
• Career development with full access to LinkedIn Learning & internal opportunities
• Staff discounts across our insurance products, travel and retail partners
• Fitness Passport – discounted access to 1,500+ gyms & facilities
• Novated Car Leasing options through our partners Maxxia or Flair Cars
• 14 weeks paid Parental Leave

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan