Rostering & Administration Coordinator – Parental Leave Cover

Complete Care Team - Blacktown; Blacktown; On-site; AUD 50,000 - 58,000; Full time

Benefits offered by this job

Comprehensive training

Supportive team environment

Potential ongoing employment

Job summary

Complete Care Team in Kings Park NSW is seeking an experienced Rostering & Administration Coordinator to join our team on an 12-month parental leave cover, starting mid-January 2027. The role focuses on coordinating nursing and attendant care rosters and ensuring continuous client services.

You will also handle general admin, reception and office support, manage staff availability, respond to enquiries and maintain accurate rostering records.

Qualifications

• Prior experience in rostering, scheduling, or coordination roles.
• Excellent time management and organisational skills.
• Ability to prioritise time-sensitive tasks.
• Strong attention to detail and confidentiality.
• Effective communication with staff, clients and stakeholders.

Responsibilities

• Coordinate and maintain nursing and attendant care rosters.
• Manage staff availability, leave, absences and roster changes.
• Respond to roster-related enquiries from staff and clients.
• Provide reception and general office support.
• Assist with staff and client documentation and meetings.
• Maintain rostering records and ensure continuity of client services.

Skills

Rostering

Scheduling

Coordination

Time management

Organisational skills

Communication

Attention to detail

Confidentiality

Team player

IT skills

Tools

Office software

Job description

Rostering & Administration Coordinator – Parental Leave Cover

Complete Care Team - Blacktown – Kings Park NSW

Complete Care Team (CCT) is a private nursing agency committed to providing consistent, high-quality nursing and attendant care to clients with acquired brain injury (ABI), spinal cord injury and other high support needs in their own homes.

We are seeking an experienced and highly organised Rostering & Administration Coordinator to join our friendly team at our Kings Park office.

The primary responsibility of this role is coordinating and maintaining nursing and attendant care rosters, ensuring appropriate staffing, continuity of client services and timely communication with staff and relevant stakeholders.

The role also includes general administration, reception and office support duties, making this a varied position suited to someone who enjoys working in a busy environment and managing competing priorities.

An immediate start is available to allow the successful applicant to undertake comprehensive training and handover with our current coordinator prior to the commencement of their parental leave in mid-January 2027.

The current coordinator is planning to take approximately 12 months of parental leave. There may be an opportunity for ongoing employment with Complete Care Team following the parental leave period, subject to business requirements and suitability.

About You

We are looking for someone who:

• Has previous experience in rostering, scheduling, coordination or a similar role.
• Has excellent time management and organisational skills.
• Is able to identify and prioritise time-sensitive tasks.
• Has strong attention to detail.
• Has excellent communication skills and is confident communicating with staff, clients and other stakeholders from diverse backgrounds.
• Has a positive attitude and the ability to work effectively as part of a team.
• Has proficient computer skills and the ability to learn new systems.
• Demonstrates a high level of confidentiality and professionalism.
• Is reliable, adaptable and able to remain calm when managing unexpected changes or competing priorities.
• Has previous administration or office experience.
• Experience in disability, community care, nursing, healthcare or a similar service environment will be highly regarded.

Key Responsibilities

Rostering & Coordination – Primary

• Coordinate and maintain nursing and attendant care staff rosters.
• Ensure client shifts are appropriately staffed.
• Manage staff availability, leave, absences and roster changes.
• Arrange suitable staff replacements when required.
• Respond to roster-related enquiries from staff and clients.
• Communicate roster changes promptly and accurately.
• Liaise with Case Managers, health professionals and other relevant stakeholders as required.
• Maintain accurate rostering records and documentation.
• Identify and elevate rostering or staffing issues as required.
• Assist with maintaining continuity and consistency of client services.

Administration & Office Support

• Answering and directing telephone calls.
• Responding to emails and general enquiries.
• Data entry and maintaining accurate records.
• Filing and document management.
• Assisting with staff and client documentation.
• Assisting with meetings and appointment coordination.
• General office administration.
• Providing administrative support to the CCT team as required.
• Previous experience in rostering, scheduling, coordination or a similar role.
• Excellent organisational and communication skills.
• Strong attention to detail.
• Ability to manage competing priorities and time-sensitive tasks.
• Ability to maintain confidentiality.
• Working With Children Check.
• NDIS Worker Screening Check.
• National Police Check.

What We Offer

• Comprehensive training and handover with the current coordinator.
• Full-time position – 38 hours per week.
• $36–$42 per hour + superannuation, depending on experience and suitability.
• Supportive and friendly team environment.
• Opportunity to gain experience within a specialised nursing and attendant care organisation.
• Potential for ongoing employment following the parental leave period, subject to business requirements and suitability.

Complete Care Team is an Equal Employment Opportunity Employer.

Further Information

For a copy of the full Position Description or further information about the role, please contact Complete Care Team on (02) 9131 2***.

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