Roster Scheduler

Uniting NSW & ACT; Nowra; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Rewards program

Fitness Passport

Supportive environment

Career growth opportunities

Additional leave

Job summary

Uniting NSW.ACT is seeking a dedicated Roster Scheduler to manage rostering for our residential aged care service in Nowra, working with the Service Manager to ensure smooth operations.

You will develop accurate rosters, analyse workforce data, and provide timely reports to support decision making while maintaining confidential rostering practices and supporting staff, residents and families.

Qualifications

• Certificate III in Business Administration or Customer Service.
• Prior rostering experience in aged care or similar.
• Experience supporting payroll and workforce reporting.
• Proficient with Microsoft Office (Outlook, Teams).
• Strong communication and customer service skills.
• Excellent attention to detail and multitasking.
• Well-developed organisational skills.
• Ability to manage confidential information.

Responsibilities

• Manage day-to-day rostering for staff. Including updates, changes and compliance.
• Prepare and maintain roster reports and support payroll processes.
• Collaborate with the Workforce Coordinator to ensure rosters are current and accessible.
• Respond to internal and external enquiries, including staff and residents’ families.
• Organise meetings, training sessions and take minutes as required.
• Process invoices accurately and in a timely manner.
• Ensure confidentiality, privacy and compliance with Uniting policies and legislation.
• Communicate effectively with people from diverse backgrounds.

Skills

Communication

Attention to detail

Multitasking

Organizational skills

Time management

Education

Certificate III in Business Administration

Certificate III in Customer Service

Tools

CRM systems

Rostering software

Work Smart Dynamics

Job description

• Supportive, inclusive workspace suited for an experience Roster Scheuduler.

About the Role

As our Roster Scheduler, you’ll play a vital role in keeping our residential aged care service running smoothly and efficiently. Working closely with the Service Manager you’ll take ownership of rostering, workforce admin administration and payroll support, helping to ensure our teams are in there to deliver exceptional care.

You’ll be responsible for developing and maintaining accurate, compliant and accessible rosters, while analysing workforce data and providing timely reporting on key rostering metrics to support informed decision-making.

You will contribute to Uniting's person-centred approach by supporting staff, residents, and families through efficient, professional and confidential rostering practices.

Role Responsibilities

• Manage day-to-day rostering for staff. Including updates, changes and compliance
• Prepare and maintain roster reports and support payroll processes
• Collaborate with the Workforce Coordinator to ensure rosters are current and accessible
• Respond to internal and external enquiries, including staff and residents’ families
• Organise meetings, training sessions and take minutes as required
• Process invoices accurately and in a timely manner
• Ensure confidentiality, privacy and compliance with Uniting policies and legislation
• Communicate effectively with people from diverse backgrounds

Qualifications

Typically, this role requires a Certificate III in Business Administration, Customer Service or equivalent rostering experience as well as:

• Must have prior rostering experience within a similar industry or with transferrable skills
• Experience supporting payroll and workforce reporting
• Strong computer skills with systems such as CRM, rostering software, and Work Smart Dynamics highly regarded
• Excellent communication and customer service skills
• Strong attention to detail and ability to multitask
• Well-developed organisational and time management skills
• Advanced proficiency in Microsoft Outlook, Teams, and Office suite
• Ability to problem-solve, negotiate, and manage competing priorities

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport - Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.