Roster Officer - Nick Scali

Nick Scali Furniture; Ryde; On-site; AUD 60,000 - 75,000; Full time

Job summary

Nick Scali Furniture is seeking a roster officer to support workforce scheduling across our retail network. You will monitor roster coverage, maintain employee data, and prepare workforce reports to help stores run smoothly and stay compliant.

This hands-on role requires resolving issues, turning data into clear actions for stores and regional leaders. Proficiency with Excel and exposure to Deputy, Power BI, Power Query or Power Automate are valued assets in our fast-paced environment.

Qualifications

• Strong organisation and attention to detail in a deadline-driven environment.
• Confidence interpreting roster, attendance and workforce data and identifying exceptions.
• Clear communication and the ability to work constructively with stores, regional leaders and support teams.
• A practical, service-focused approach to resolving operational and system enquiries.
• Comfort using workforce-management systems and Microsoft Excel; exposure to Deputy, Power BI, Power Query or Power Automate would be valuable.

Responsibilities

• Review rosters for unpublished or unallocated shifts, leadership coverage, trading-hour coverage, leave gaps and roster completion.
• Identify roster risks and discrepancies, follow up required corrections and escalated urgent workforce issues.
• Prepare and distribute roster, attendance, overtime, leave, staffing and schedule-compliance reports.
• Support employee onboarding and offboarding, including accurate workforce-system profiles, schedules, access and employment details.
• Respond to roster, leave, timesheet, access and system enquiries from stores and regional leaders.
• Investigate system and data exceptions and reconcile information across Deputy, D3, Power BI and related records.
• Maintain employee, store, leadership, location, payroll and organisational mappings to support reliable reporting.
• Provide accurate roster and attendance information for payroll, commissions, incentives and periodic compliance checks.
• Identify recurring issues and improve workforce processes, reporting and automation using Excel, Power Query, Power Automate and analytics tools.

Skills

Organization

Attention to detail

Communication

Problem solving

Data analysis

Tools

Deputy

Power BI

Power Query

Power Automate

Job description

Job Description

We are looking for an organised and detail-focused Roster Officer to support effective workforce scheduling across our retail network. You will monitor roster coverage and compliance, maintain accurate employee and organisational data, prepare workforce reports, and provide responsive support to store and regional leaders.

This is a hands-on operational role for someone who enjoys resolving issues, working with data and turning workforce information into clear actions that help stores run smoothly.

Key Responsibilities

• Review rosters for unpublished or unallocated shifts, leadership coverage, trading-hour coverage, leave gaps and roster completion.
• Identify roster risks and discrepancies, follow up required corrections and escalated urgent workforce issues.
• Prepare and distribute roster, attendance, overtime, leave, staffing and schedule-compliance reports.
• Support employee onboarding and offboarding, including accurate workforce-system profiles, schedules, access and employment details.
• Respond to roster, leave, timesheet, access and system enquiries from stores and regional leaders.
• Investigate system and data exceptions and reconcile information across Deputy, D3, Power BI and related records.
• Maintain employee, store, leadership, location, payroll and organisational mappings to support reliable reporting.
• Provide accurate roster and attendance information for payroll, commissions, incentives and periodic compliance checks.
• Identify recurring issues and improve workforce processes, reporting and automation using Excel, Power Query, Power Automate and analytics tools.

Qualifications

Strong organisation and attention to detail in a deadline-driven environment.

Confidence interpreting roster, attendance and workforce data and identifying exceptions.

Clear communication and the ability to work constructively with stores, regional leaders and support teams.

A practical, service-focused approach to resolving operational and system enquiries.

Comfort using workforce-management systems and Microsoft Excel; exposure to Deputy, Power BI, Power Query or Power Automate would be valuable.

A continuous-improvement mindset and sound judgement when prioritising or escalating issues.

Additional Information

All your information will be kept confidential according to EEO guidelines.