Retail Roster & Scheduling Analyst

Nick Scali; Ryde; On-site; AUD 65,000 - 85,000; Full time

Job summary

Nick Scali is seeking a highly organised Roster Officer to support workforce scheduling across our retail network in Australia. You will monitor roster coverage, maintain accurate employee data and produce workforce reports to help stores run smoothly.

This hands-on role suits someone who enjoys working with data, resolving issues and turning information into clear actions for store and regional leaders. Proficiency in Excel and familiarity with Deputy/Power BI is a plus.

Qualifications

• Strong organisation and attention to detail in a deadline-driven environment.
• Ability to interpret roster and attendance data and identify exceptions.
• Clear communication with stores, regional leaders and support teams.
• Service-focused approach to resolving operational and system enquiries.
• Experience with workforce-management systems; exposure to Deputy, Power BI, Power Query or Power Automate is valuable.

Responsibilities

• Review rosters for unpublished or unallocated shifts, leadership coverage, trading-hour coverage, leave gaps and roster completion.
• Identify roster risks and discrepancies, follow up required corrections and escalate urgent workforce issues.
• Prepare and distribute roster, attendance, overtime, leave, staffing and schedule-compliance reports.
• Support employee onboarding and offboarding, including accurate workforce-system profiles, schedules, access and employment details.
• Respond to roster, leave, timesheet, access and system enquiries from stores and regional leaders.
• Investigate system and data exceptions and reconcile information across Deputy, D3, Power BI and related records.
• Maintain employee, store, leadership, location, payroll and organisational mappings to support reliable reporting.
• Provide accurate roster and attendance information for payroll, commissions, incentives and periodic compliance checks.
• Identify recurring issues and improve workforce processes, reporting and automation using Excel, Power Query, Power Automate and analytics tools.

Skills

Organisational skills

Attention to detail

Data interpretation

Communication

Process improvement

Tools

Deputy

Power BI

Power Query

Power Automate

Microsoft Excel

Job description

Nick Scali is seeking a highly organised Roster Officer to support workforce scheduling across our retail network in Australia. You will monitor roster coverage, maintain accurate employee data and produce workforce reports to help stores run smoothly.

This hands-on role suits someone who enjoys working with data, resolving issues and turning information into clear actions for store and regional leaders. Proficiency in Excel and familiarity with Deputy/Power BI is a plus.