Roster Officer

Nick Scali Furniture; Ryde; On-site; AUD 65,000 - 90,000; Full time

Job summary

Nick Scali Furniture in Australia seeks an organised and detail‑focused Roster Officer to support workforce scheduling across our retail network. You will monitor roster coverage and compliance, maintain accurate employee data, and prepare workforce reports for stores and regional leaders.

This hands-on role involves resolving issues, working with data, and turning workforce information into actions that help stores run smoothly. familiarity with Deputy/Power BI is advantageous.

Qualifications

• Organised and detail-focused; able to manage multiple schedules.
• Strong data interpretation and reporting capabilities.
• Clear communication with stores and regional teams.
• Service-oriented approach to resolve operational issues.
• Comfort with workforce-management systems and Excel.

Responsibilities

• Review rosters for gaps, coverage and leave.
• Identify roster risks and follow up on corrections.
• Prepare and distribute roster, attendance and scheduling reports.
• Support onboarding/offboarding and system profiles.
• Respond to roster, timesheet and system inquiries from leadership.
• Investigate data exceptions and reconcile information across records.

Skills

Organisation skills

Attention to detail

Data interpretation

Communication

Analytical mindset

Tools

Deputy

Power BI

Power Query

Power Automate

Job description

Company Description

As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.

For over 60 years, Nick Scali has been a nationally recognised household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 115 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2026.

Job Description

We are looking for an organised and detail-focused Roster Officer to support effective workforce scheduling across our retail network. You will monitor roster coverage and compliance, maintain accurate employee and organisational data, prepare workforce reports, and provide responsive support to store and regional leaders.

This is a hands‑on operational role for someone who enjoys resolving issues, working with data and turning workforce information into clear actions that help stores run smoothly.

Key Responsibilities

• Review rosters for unpublished or unallocated shifts, leadership coverage, trading-hour coverage, leave gaps and roster completion.
• Identify roster risks and discrepancies, follow up required corrections and elevate urgent workforce issues.
• Prepare and distribute roster, attendance, overtime, leave, staffing and schedule‑compliance reports.
• Support employee onboarding and offboarding, including accurate workforce‑system profiles, schedules, access and employment details.
• Respond to roster, leave, timesheet, access and system enquiries from stores and regional leaders.
• Investigate system and data exceptions and reconcile information across Deputy, D3, Power BI and related records.
• Maintain employee, store, leadership, location, payroll and organisational mappings to support reliable reporting.
• Provide accurate roster and attendance information for payroll, commissions, incentives and periodic compliance checks.
• Identify recurring issues and improve workforce processes, reporting and automation using Excel, Power Query, Power Automate and analytics tools.

Qualifications

Strong organisation and attention to detail in a deadline‑driven environment.

Confidence interpreting roster, attendance and workforce data and identifying exceptions.

Clear communication and the ability to work constructively with stores, regional leaders and support teams.

A practical, service‑focused approach to resolving operational and system enquiries.

Comfort using workforce‑management systems and Microsoft Excel; exposure to Deputy, Power BI, Power Query or Power Automate would be valuable.

A continuous‑improvement mindset and sound judgement when prioritising or escalating issues.

Additional Information

All your information will be kept confidential according to EEO guidelines.