Roster Officer

Best Employment Services limited; Inverell; Presencial; AUD 34.000 - 55.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Optional flexitime arrangements (full‑

Descripción de la vacante

BEST is seeking a part-time Roster Officer for our Inverell site to coordinate end-to-end rosters for Support Workers within our Disability and Community Services team.

You will balance participant needs, worker availability, and service agreements, liaise with payroll, and ensure accurate timesheets and invoicing. Applicants with rostering experience in disability or community services are encouraged to apply.

Formación

• End-to-end coordination of rosters for Support Workers.
• Ability to balance participant needs with worker availability and budgets.
• Strong communication with participants, families, and staff.
• Experience in rostering or scheduling in disability or community services (preferred).

Responsabilidades

• Match workers to shifts and balance service agreements and budgets.
• Reconcile timesheets with Payroll and Finance to support accurate pay and invoicing.
• Maintain compliant rosters and manage shift changes and absences.
• Provide first point of contact for roster enquiries from workers, participants and carers.

Conocimientos

Roster coordination

Time management

Attention to detail

Communication

Negotiation

Problem solving

Educación

Business Administration

Disability Services

Relevant experience

Herramientas

rostering/HR software

Microsoft Office

NDIS knowledge

SCHADS Award knowledge

Descripción del empleo

Working for BEST:

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including:

• Optional flexitime arrangements (full-time employees)


• Learning and development opportunities, including optional traineeship arrangements


• Anniversary Leave


• Birthday Leave


• Option to purchase additional leave


• Discounts on gift cards and other purchases


• Employee Wellbeing Program; and


• Employee Assistance Program

About the Role:

This is a permanent, part-time position (25 hours per week), at our Inverell site.

As a Roster Officer within our Disability and Community Services team, you will be responsible for the end-to-end coordination of Support Worker rosters across BEST's NDIS services. Working closely with our Disability Services Coordinators, you will make sure every participant receives safe, consistent and reliable support by matching the right worker to the right shift. You will build and maintain compliant rosters, manage shift changes and short-notice absences, and balance participant needs, worker availability, service agreements and budgets.

You will be the first point of contact for roster enquiries from Support Workers, participants and families/carers, and will work alongside Payroll and Finance to reconcile timesheets and support accurate, timely pay and invoicing.

About You:

You will be a calm, organised and solutions-focused individual with:

• Excellent time management and organisational skills, with the ability to prioritise and problem-solve under pressure.


• A high level of attention to detail and accuracy.


• A calm, solutions-focused approach to last-minute changes.


• Well-developed verbal and written communication skills, including the ability to interpret service agreements and support plans.


• Strong interpersonal and negotiation skills, with the ability to build positive working relationships.


• Computer literacy, including Microsoft Office and rostering/HR software.


• Working knowledge of the NDIS and the SCHADS Award, or the ability to acquire this knowledge.


• Previous rostering, scheduling or workforce coordination experience, ideally within disability, aged care or community services (desired).


• Qualifications in Business Administration, Disability Services (or similar) and/or relevant experience (desired).


• Class C Driver's Licence


• NDIS Worker Screening Check (or willingness to obtain)


• Working with Children Check (or willingness to obtain)

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to .

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact:

Charlotte Mozzell (HR Advisor):

Applications close 3 November 2026, at 11.59pm