Roster Officer

The Benevolent Society; Georges River; Hybrid; AUD 76,000 - 82,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Hybrid work options

Additional monthly day off

Long service leave

Fitness passport

Employee assistance program

Career development

Cultural leave support

Job summary

The Benevolent Society in South Hurstville, NSW, is seeking a Roster Officer to coordinate staff and agency workers within the Carer Gateway program, ensuring services match client needs, language, and timing.

This full-time contract role offers hybrid flexibility, a salary of $76.4k–$82k plus super and salary packaging, an accrued day off each month, and opportunities to contribute to a respected not-for-profit organisation.

Qualifications

• A background in scheduling or rostering.
• Experience with scheduling or rostering with the flexibility to accommodate changing needs.
• Analytical mind with strong organisational and time-management skills.
• Strong customer service focus with a friendly phone manner and ability to create and maintain key stakeholder relationships.
• Technologically adept with the ability to use client management systems and documentation systems effectively.
• Solution focused approach with a passion for positive client outcomes and satisfaction.

Responsibilities

• Arrange internal or agency staff to provide essential services which can include domestic assistance, personal care and respite services.
• Match staff skills, experience, and availability with clients’ individual needs and preferences.
• Liaise with external agencies to ensure carers and clients receive seamless support.
• Manage roster changes, cancellations, and updates with clear communication and efficiency.

Job description

The Benevolent Society – South Hurstville NSW

Full time contract position until 30th June 2027 with potential for permanency

$76.4k - $82k (depending on skills and experience) + Super + Salary Packaging

Enjoy hybrid flexibility and an accrued day off each month!

Our Organisation

At The Benevolent Society, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, this belief has shaped who we are and how we work.

We’re working towards a just society where everyone feels valued, safe and included. As a not for profit, independent and non-religious organisation, we proudly embrace diversity and are deeply committed to reconciliation. We welcome people from all backgrounds, identities and experiences to join us in creating positive change.

Your Role

As our Roster Officer within the Carer Gateway program, you will coordinate and schedule staff and agency workers to provide essential support to carers and their loved ones. You’ll ensure each client receives services tailored to their individual needs, preferences, and circumstances, including language, type of support, and timing.

You will also play a key role in ensuring services run smoothly and efficiently, building strong relationships with staff, clients, and external agencies to deliver high-quality, seamless support.

What you get to do:

Arrange internal or agency staff to provide essential services which can include domestic assistance, personal care and respite services.

Match staff skills, experience, and availability with clients’ individual needs and preferences.

Liaise with external agencies to ensure carers and clients receive seamless support.

Manage roster changes, cancellations, and updates with clear communication and efficiency.

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!

Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.

Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.

Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.

Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.

Our Reconciliation Commitment – Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

What you'll bring

A background in scheduling or rostering and:

Experience with scheduling or rostering with the flexibility to accommodate changing needs.

Analytical mind with strong organisational and time-management skills.

Strong customer service focus with a friendly phone manner and ability to create and maintain key stakeholder relationships.

Technologically adept with the ability to use client management systems and documentation systems effectively.

Solution focused approach with a passion for positive client outcomes and satisfaction.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

This role aligns to the capability requirements of an Individual Contributor. Please see the Capability Framework attached below to discover essential skills, values and behaviours required at this level.

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

• Benevolent Society Capability Framework - Individual Contributor
• Click here for Roster Officer Position Profile