Roster Clerk

Brighter Access Ltd; Inverell; On-site; AUD 55,000 - 70,000; Full time

Job summary

Brighter Access Ltd in Inverell NSW is seeking a dedicated Roster Clerk to coordinate and schedule our support services on a full-time basis. You will manage staff rosters, align schedules with service needs and maintain accurate records to support efficient service delivery.

The role requires rostering or administrative experience in community services, strong organisational and communication skills, and proficiency with rostering software and MS Office.

Qualifications

• Previous rostering or administrative experience, preferably in community services, aged care or disability support.
• Proficiency with rostering software and computerised scheduling systems.
• Strong organisational skills with ability to manage multiple priorities and meet deadlines.
• Excellent communication and ability to liaise with staff at all levels.

Responsibilities

• Creating, updating and maintaining staff rosters in line with service requirements and staffing levels.
• Scheduling support staff to meet client needs and service delivery commitments.
• Processing shift requests and rostering changes promptly.
• Communicating roster updates to staff and managers to ensure schedules are known.
• Liaising with managers to identify staffing requirements and adjust rosters accordingly.
• Managing rostering conflicts and resolving scheduling issues promptly and professionally.
• Ensuring compliance with award conditions, agreements and organisational policies regarding working hours and rest periods.

Skills

Rostering software

Organisational skills

Communication skills

Attention to detail

Problem-solving

Teamwork

MS Office

Tools

Microsoft Office

Job description

Brighter Access is committed to providing quality support and services to members of our community.

We specialise in disability support, helping individuals maintain their independence and quality of life. Our team is dedicated to making a positive difference in the lives of those we serve, and we pride ourselves on creating an inclusive, supportive workplace where every team member can thrive.

About the role

We are seeking a Roster Clerk to join the Brighter Access team on a full-time basis in Inverell NSW.

This is a crucial role that will ensure the smooth coordination and scheduling of our support services. The Roster Clerk will be responsible for managing staff rosters, coordinating schedules, and maintaining accurate records to support the efficient delivery of our support services. This role is essential to our operations, ensuring that participants receive timely and consistent care whilst supporting our team to work effectively.

Key responsibilities

• Creating, updating and maintaining staff rosters in line with service requirements and staffing levels
• Scheduling support staff to meet client needs and service delivery commitments
• Processing shift requests and rostering changes in a timely manner
• Communicating roster updates to staff and managers to ensure everyone is informed of their schedules
• Liaising with managers and supervisors to identify staffing requirements and adjust rosters accordingly6.
• Managing rostering conflicts and resolving scheduling issues promptly and professionally
• Ensuring compliance with award conditions, agreements and organisational policies regarding working hours and rest periods

What we're looking for

• Previous experience in a rostering or administrative role, ideally within a community services, aged care or disability support environment
• Proficiency with rostering software and computerised scheduling systems
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines
• Excellent communication skills and the ability to liaise effectively with staff at all levels
• Attention to detail and accuracy in record-keeping and data management
• Problem-solving abilities and a proactive approach to resolving rostering challenges
• Knowledge of award conditions and employment agreements relevant to the community services sector
• Proficiency with Microsoft Office applications and general IT skills
• The ability to work independently and as part of a team in a busy administrative environment

What we offer

At Brighter Access, we value our team members and are committed to creating a supportive and inclusive workplace. We provide a positive work environment where you can make a genuine difference in the lives of our participants and their families. We are an equal opportunities employer and welcome applications from candidates of all backgrounds. If you require any adjustments or additional support during the recruitment process, we encourage you to reach out and discuss your needs with us.