Rooms Division Manager

NH Collection Hotels & Resorts; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Career progression programs

Hotel industry discounts

Exclusive staff deals

Global perks

Wellness programs

Parental leave

Birthday leave

Employee assistance program

Job summary

NH Collection Sydney is recruiting a Rooms Division Manager to lead the pre-opening team and set the standard for the new property. You will oversee Front Office, Housekeeping, Guest Relations, Concierge and Guest Services from day one.

Reporting to the General Manager, you will drive operational excellence, build high-performing teams, recruit and develop talent, and implement service standards to ensure an exceptional guest experience at opening and beyond.

Qualifications

• Proven experience as Rooms Division Manager or senior hotel operations leader.
• Experience within premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with revenue, labour costs & budgets.
• Track record of leading large operational teams.
• Passion for delivering guest experiences and service excellence.
• Outstanding leadership, communication and organisational skills.
• Hands-on management style in fast-paced environments.
• Previous pre-opening experience is highly regarded.

Responsibilities

• Lead Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service and service recovery.
• Ensure cleanliness and presentation standards.
• Manage room revenue, occupancy and costs.
• Conduct regular quality reviews and initiatives.
• Lead and develop department leaders and teams.
• Resolve complex guest concerns with professionalism.
• Foster collaboration across Rooms Division, F&B and Sales.
• Support pre-opening activities including recruitment, training, setup.

Skills

Leadership

Hotel operations

Front Office

Housekeeping

Revenue management

Budgeting

Guest experience

Pre-opening

Staff development

Communication

Job description

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

NH Collection Sydney

is seeking an exceptional Rooms Division Manager to join our pre-opening team and play a pivotal leadership role in bringing our newest hotel to life.

Reporting directly to the General Manager, you will lead the Rooms Division operation, overseeing Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services.

This is a unique opportunity to establish service standards, build high-performing teams and create memorable guest experiences from day one.

About The Role

As Rooms Division Manager, you will be responsible for driving operational excellence across all areas of the Rooms Division while ensuring the seamless delivery of exceptional guest experiences.

Working as part of the pre-opening team, you will be instrumental in setting up operational procedures, recruiting and developing talent, implementing service standards and preparing the hotel for a successful opening. Once operational, you will continue to lead the day-to-day performance of the division, driving guest satisfaction, team engagement and commercial outcomes.

Key Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Qualifications

• Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.
• Experience within premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.
• A track record of leading and developing large operational teams.
• A passion for delivering exceptional guest experiences and service excellence.
• Outstanding leadership, communication and organisational skills.
• A hands-on management style and the ability to thrive in a fast-paced environment.
• Previous pre-opening experience will be highly regarded.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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