Operations Manager

PTY; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Wellness support

Job summary

Minor Hotels in Brisbane is seeking an experienced Operations Manager to lead daily hotel operations across Front Office, Housekeeping and Maintenance. You will drive guest experiences, manage rosters, and balance guest service excellence with strong commercial outcomes.

Working closely with the General Manager, you will lead teams, monitor financial performance, and support brand activations and events to enhance property performance and guest satisfaction.

Qualifications

• Previous experience as a hotel Department Head, Operations Manager or senior operational leader.
• Strong leadership and communication skills with ability to inspire and develop teams.
• Proven ability to manage budgets, control costs and achieve financial targets.
• Strong understanding of hotel operations, guest service and commercial performance.
• Passion for hospitality and delivering outstanding guest experiences.

Responsibilities

• Lead daily hotel operations across Front Office, Housekeeping and Maintenance.
• Provide operational leadership and ensure seamless guest experiences and high service standards.
• Oversee roaster planning and weekend/evening coverage as required.
• Lead during peak periods to ensure service delivery remains exceptional.
• Drive guest satisfaction by acting on feedback and implementing improvements.
• Support brand activations, events and initiatives to boost guest engagement and property performance.
• Foster a positive, engaged culture through coaching and development of teams.
• Monitor property performance, presentation and profitability to meet standards and financial targets.
• Manage budgets and costs to maximise revenue opportunities and owner returns.
• Conduct regular financial reviews (P&L) to support strong commercial outcomes.

Skills

Hotel leadership

Budget management

Guest service excellence

Team motivation

Job description

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of640 properties across more than 66 countries.Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Lead. Inspire. Elevate the Guest Experience.

Avani Living Queen's Wharf Residences

is seeking an experienced and energetic Operations Manager to help shape the future of one of Brisbane's most exciting lifestyle destinations.

Working closely with the General Manager, you'll lead daily hotel operations, inspire high-performing teams, and deliver exceptional guest experiences across Front Office, Housekeeping and Maintenance. This is a hands-on leadership role for someone who thrives in a fast-paced environment and enjoys balancing guest service excellence with strong commercial outcomes.

Key Responsibilities Include

• Lead, coach and inspire our Front Office, Housekeeping and Maintenance teams to create memorable guest experiences and maintain exceptional property standards.
• Provide operational leadership across all areas of the hotel, ensuring a seamless guest experience and high service standards.
• Oversee daily hotel operations, including rotational management roster coverage, with flexibility to work weekends and evenings as required.
• Lead hotel operations during peak trading periods, ensuring teams are well supported and service delivery remains exceptional.
• Drive guest experience and service excellence by proactively managing guest feedback, resolving issues, and implementing continuous improvements.
• Support brand activations, property events, and special initiatives to enhance guest engagement and property performance.
• Drive a positive and engaged workplace culture through effective coaching, mentoring, and development of team members.
• Monitor property performance, presentation, and profitability, ensuring all areas meet company standards and financial targets.
• Drive hotel profit and expense management by monitoring budgets, controlling costs, and maximising revenue opportunities.
• Conduct regular financial reviews, including P&L analysis, to support strong commercial outcomes and owner returns.

Qualifications

Successful candidates will have

• Previous experience in a hotel Department Head, Operations Manager, or senior operational leadership role within a hotel environment.
• Strong leadership and communication skills, with the ability to inspire, coach, and develop high-performing teams.
• Proven ability to manage budgets, control costs, support financial performance, and achieve operational targets.
• A strong understanding of hotel operations, guest service delivery, and commercial performance.
• A passion for hospitality and a commitment to delivering outstanding guest experiences.
• Professional presentation and a proactive, hands-on approach to problem-solving.
• Flexibility to adapt to a dynamic hotel environment and changing operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.