Rooms Division Manager

MH Management (NSW) Pty Ltd; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Discounts

Experiences

Health Insurance

Parental Leave

Wellness Support

Job summary

NH Collection Sydney, part of Minor Hotels, is seeking an exceptional Rooms Division Manager to join our pre-opening team. You will lead Front Office, Housekeeping, Guest Relations, Concierge and Guest Services to deliver outstanding guest experiences from day one.

Reporting to the General Manager, you will help set service standards, recruit and develop talent, implement operating procedures, and oversee revenue performance, labour costs and department budgets while building a high‑performing

Qualifications

• Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.
• Experience within premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.
• A track record of leading and developing large operational teams.
• A passion for delivering exceptional guest experiences and service excellence.
• Outstanding leadership, communication and organisational skills.
• A hands‑on management style and the ability to thrive in a fast‑paced environment.
• Previous pre‑opening experience will be highly regarded.

Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Skills

Leadership

Guest service

Communication

Organisational skills

Commercial acumen

Team development

Hands-on management

Job description

Overview Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed. NH Collection Sydney is seeking an exceptional Rooms Division Manager to join our pre-opening team and play a pivotal leadership role in bringing our newest hotel to life. Reporting directly to the General Manager, you will lead the Rooms Division operation, overseeing Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services. This is a unique opportunity to establish service standards, build high-performing teams and create memorable guest experiences from day one.

About the Role

As Rooms Division Manager, you will be responsible for driving operational excellence across all areas of the Rooms Division while ensuring the seamless delivery of exceptional guest experiences. Working as part of the pre-opening team, you will be instrumental in setting up operational procedures, recruiting and developing talent, implementing service standards and preparing the hotel for a successful opening. Once operational, you will continue to lead the day-to-day performance of the division, driving guest satisfaction, team engagement and commercial outcomes.

Key Responsibilities

• Lead and oversee Front Office, Housekeeping, Guest Relations, Concierge, and Guest Services operations.
• Drive guest satisfaction through personalised service, proactive engagement and effective service recovery.
• Ensure exceptional standards of cleanliness and presentation throughout the hotel.
• Manage room revenue performance, occupancy and departmental costs.
• Conduct regular quality reviews and implement initiatives that enhance the guest experience.
• Lead, coach and develop department leaders and team members to build a high-performing culture.
• Resolve complex guest concerns with professionalism and a solutions-focused approach.
• Foster strong collaboration across Rooms Division, Food & Beverage and Sales teams.
• Support all pre-opening activities including recruitment, training, operational setup and service delivery planning.

Qualifications

• Proven experience as a Rooms Division Manager, Front Office Manager or senior hotel operations leader.
• Experience within premium, luxury or lifestyle hotel environments.
• Strong commercial acumen with experience managing revenue performance, labour costs and departmental budgets.
• A track record of leading and developing large operational teams.
• A passion for delivering exceptional guest experiences and service excellence.
• Outstanding leadership, communication and organisational skills.
• A hands‑on management style and the ability to thrive in a fast‑paced environment.
• Previous pre‑opening experience will be highly regarded.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia.

When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

Explore more at: Minor Hotels Career Minor Food Career Minor Lifestyle Career Minor & MINT Shared Service Career