Roofing Estimator & Customer Service

Steeline Sydney CRT; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Steeline Sydney CRT, based in Smeaton Grange, NSW, is seeking an Estimating/Customer Service person to join our team. The role involves handling inquiries, quotations and providing personalised service to tradespeople and customers, with potential training in roofing/building knowledge.

The position is full time, with responsibilities across sales support, data entry, and collaboration with internal teams to ensure customer service excellence.

Qualifications

• Experience handling inquiries and quotations in a customer-facing role.
• Computer literacy and ability to work with data entry.
• Ability to interpret building plans/drawings is advantageous.

Responsibilities

• Provide personalised assistance to tradespeople and customers via phone or email.
• Research and resolve product questions and quotations.
• Collaborate with sales, stores and distribution to ensure customer service excellence.
• Follow up quotations, deliveries and external supplier orders.
• Assist in the estimation process and convert inquiries into sales opportunities.

Skills

Data entry

Communication

Customer service

Job description

Steeline Sydney CRT, based in Smeaton Grange, NSW, is seeking an Estimating/Customer Service person to join our team. The role involves handling inquiries, quotations and providing personalised service to tradespeople and customers, with potential training in roofing/building knowledge.

The position is full time, with responsibilities across sales support, data entry, and collaboration with internal teams to ensure customer service excellence.