Estimator & Customer Experience Specialist

Steeline Sydney CRT

Sydney

On-site

AUD 60,000 - 76,000

Full time

3 days ago

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Job summary

Steeline Sydney CRT in Smeaton Grange is seeking an enthusiastic Estimating/Customer Service person to join our team. Based in Smeaton Grange, the role focuses on providing personalised customer support, handling inquiries and quotations, and collaborating with sales and distribution to deliver service excellence.

The ideal candidate has data entry experience or is willing to learn. Roofing industry knowledge is an advantage, and on-the-job training is provided, with five days per week ensuring

Qualifications

Experience in estimator/customer service or willingness to learn.
Data entry experience or willingness to learn.
Roofing industry experience is a bonus.
Five days per week with on‑the‑job training.

Responsibilities

This exciting opportunity is all about communication whether via phone, email or customer facing.
Provide personalised assistance to both tradespeople and mum & dad customers, handling inquiries and quotations.
Ability to research and investigate product queries.
Partner closely with all internal stakeholders, including sales, stores and distribution to ensure Customer Service Excellence.
Follow up customer quotations, deliveries and external supplier orders.
In conjunction with Sales, follow up customer leads and estimation process, converting into rewarding sales opportunities.

Skills

Data entry

Computer literacy

Basic mathematics

Building plans interpretation

Job description

The ideal candidate has data entry experience or is willing to learn. Roofing industry knowledge is an advantage, and on-the-job training is provided, with five days per week ensuring

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