Customer Service

Steeline Sydney CRT; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

Steeline Sydney CRT, based in Smeaton Grange, NSW, is seeking an Estimating/Customer Service person to join our team. The role involves handling inquiries, quotations and providing personalised service to tradespeople and customers, with potential training in roofing/building knowledge.

The position is full time, with responsibilities across sales support, data entry, and collaboration with internal teams to ensure customer service excellence.

Qualifications

• Experience handling inquiries and quotations in a customer-facing role.
• Computer literacy and ability to work with data entry.
• Ability to interpret building plans/drawings is advantageous.

Responsibilities

• Provide personalised assistance to tradespeople and customers via phone or email.
• Research and resolve product questions and quotations.
• Collaborate with sales, stores and distribution to ensure customer service excellence.
• Follow up quotations, deliveries and external supplier orders.
• Assist in the estimation process and convert inquiries into sales opportunities.

Skills

Data entry

Communication

Customer service

Job description

Steeline Sydney CRT

Smeaton Grange

Sales, Production, Warehousing and distribution

Full time position

Based in Smeaton Grange, Steeline Sydney is currently seeking an enthusiastic Estimating/Customer Service person to join our team.

About us:

Steeline is one of Australia’s leading manufacturers, and distributors of high-quality metal roofing and steel structures. From roofing and fencing to patios and sheds, our roll-formed steel building products are manufactured locally using the highest quality BlueScope® steel.

The opportunity:

Ideally, we are seeking an experienced Estimator/Customer Service person who has data entry experience, or wiling to learn. Bonus if you have Roofing industry experience.

If this role excites you, but you do not meet all of the above criteria, we will consider either of the two options below

An experienced Sales/Customer Service person who is comfortable using computers, but has minimal roofing knowledge, (as we can teach)

Someone who has roofing/building knowledge or the ability to read and interpret plans and drawings, but has minimal sales or computer experience, (as we can teach)

The end goal is to have someone join our team who is willing to learn and provide the best Customer Service Experience from start to finish.

Responsibilities:

This exciting opportunity is all about communication whether via phone, email or customer facing.

Provide personalised assistance to both tradespeople and mum & dad customers, handling inquiries and quotations.

Ability to research and investigate product queries

Partner closely with all internal stakeholders, including sales, stores and distribution to ensure Customer Service Excellence

Follow up customer quotations, deliveries and external supplier orders

In conjunction with Sales, follow up customer leads and estimation process, converting into rewarding sales opportunities

Preferred Skills

Computer Literacy, with some data entry experience

Basic mathematical knowledge

Ability to interpret building pans

Experience in the Roofing or building industry is an advantage but not essential

On the job training provided

Five days per week, ensuring work home life balance

Opportunities for personal development